About the role:

Lead team of Contracts Support Assistants who provide administrative and professional support to internal and external clients through the timely processing of legal administrative functions. 

What you’ll do: 

1. Participate and ensure below activities are completed within designated SLAs:

Responsible for monitoring and managing global email in-boxes that provides direct support of Global sales teams.Responsible for collation of data from Gartner’s agreements to be entered into our Contract systems while recognizing non-standard terms that required approvals.Liaise with internal associates in relation to contract requests, service descriptions and frameworksRespond to all emails, live calls and voice mails within each business day.Manage legal/contract requests and work with others as required to meet individual and group objectives and deadlines.Suggest process improvements to provide greater support and coverage for salesComplete other tasks as required.

2.Manage training materials and tools used in daily routine.  Interface with SMEs to maintain database up-to-date on a monthly basis.

3. Interview, train, motivate and performance manage team of Support Associates.  This includes timely completion of performance reviews and Individual Development Plans.

Ability to tactfully handle any escalations or complaints.  Include manager, as appropriate.

What you’ll need:

Degree with major field of study in Law and/or business administration

Minimum four to five years’ experience of working in (preferably contracts/documents) administration department of an international firm or intellectual property based business gained after college.Minimum 2-3 years’ experience managing a team.Proven track record in leading a diverse team in a high-paced environment.As the first point of contact for many Gartner clients and internal associates, it is imperative that this person be extremely professional and customer service oriented, in order to ensure a positive client experience. Minimum two years’ experience of working in (preferably contracts/documents) administration department of an international firm or intellectual property based business gained after college.Experience and adaptability in a fast paced work environment preferably in client service with the ability to prioritize work load based on value of business to Gartner versus complexity of legal terms review.Experience & proficiency with Microsoft Office and database systems.Experience handling multiple priority activities/projects at once within allotted SLA.Good understanding and knowledge of the IT industry.Strong interpersonal and relationship building skills.Excellent English verbal and written communication skills, incorporating requirements, action plan and timeline when communicating with internal subject matter experts.Process-driven, methodical, organized and pays strong attention to detail.Be able to work autonomously (i.e., high degree of self-reliance/self-starter)Team player with good time management skills.

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Who are we? 

At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world.

Our mission relies on expert analysis and bold ideas to deliver actionable, objective insight, helping enterprise leaders and their teams succeed with their mission-critical priorities.

Since our founding in 1979, we’ve grown to more than 21,000 associates globally who support ~14,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That’s why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.

What makes Gartner a great place to work? 

Our sustained success creates limitless opportunities for you to grow professionally and flourish personally. We have a vast, virtually untapped market potential ahead of us, providing you with an exciting trajectory long into the future. How far you go is driven by your passion and performance.

We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients.

Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations.

We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work.

What do we offer? 

Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers. 

In our hybrid work environment, we provide the flexibility and support for you to thrive — working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring.

Ready to grow your career with Gartner? Join us.

The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to seek to advance the principles of equal employment opportunity.

Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources at +1 (203) 964-0096 or by sending an email to ApplicantAccommodations@gartner.com.

Job Requisition ID:100092

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