Date Posted:

2025-08-21

Country:

United States of America

Location:

HSCR1: HS World Wide Repair - Miramar 3601 Flamingo Road, Miramar, FL, 33027 USA

Position Role Type:

Onsite

U.S. Citizen, U.S. Person, or Immigration Status Requirements:

Must be authorized to work in the U.S. without the company’s immigration sponsorship now or in the future. The company will not offer immigration sponsorship for this position.​ The company will not seek an export authorization for this role.

Security Clearance:

None/Not Required

Joining Collins Aerospace is not just about finding a job; it’s about embarking on a journey to redefine the future of aerospace technology.

Collins Aerospace, an RTX company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Collins Aerospace has the capabilities, comprehensive portfolio, and expertise to solve customers’ toughest challenges and to meet the demands of a rapidly evolving global market.

We are seeking a Contracts & Customer Service Specialist to serve as the primary interface for a portfolio of customers. This is a strategic, fast-paced, and customer-facing role with full ownership of contract execution from induction through delivery and closure. Acting as both a trusted advisor and a subject-matter expert, you will manage complex agreements, ensure financial alignment, and drive compliance across all stages of the repair order lifecycle.

This role goes beyond daily execution by providing strategic oversight, risk identification, and process leadership. You will partner closely across multiple functions to ensure compliance, financial accountability, and overall customer satisfaction.

What You Will Do

Serve as the primary contract lead for a large, complex, and high-value customer portfolio with direct accountability for contract execution, issue resolution, program performance, and all financial matters.

Manage the end-to-end lifecycle of contracts, including unit induction, quoting, order execution, deliveries, and closure.

Independently resolve escalated customer and internal issues, proactively identifying risks before they impact financial or operational performance.

Lead financial oversight for assigned accounts, including pricing alignment, receivables, progress payments, and collections.

Partner with internal teams (Program Management, Finance, Operations, Supply Chain, and Trade Compliance) to ensure contractual obligations are fully understood and executed.

Act as a subject-matter expert on contract terms and compliance, identifying gaps, recommending solutions, and driving process improvements.

Support leadership through reporting, metrics, and continuous improvement initiatives that enhance efficiency and customer outcomes.

Escalate risks, compliance concerns, and performance issues appropriately, while developing and supporting mitigation plans.

Qualifications You Must Have

Typically requires a University Degree and minimum 5 years prior relevant experience or an Advanced Degree in a related field and minimum 3 years of experience

Qualifications We Prefer

Working experience in contracts and customer management background.

Customer facing experience while managing multiple complex and high-volume portfolios.

Experience with SAP contract management or order processing modules.

Experience with financial concepts, including quoting, pricing strategies, and A/R resolution.

Prior experience in the aerospace or similar highly-regulated industry.

What We Offer

Some of our competitive benefits package includes:   

Medical, dental, and vision insurance  Three weeks of vacation for newly hired employees  Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option  Tuition reimbursement program Student Loan Repayment Program  Life insurance and disability coverage  Optional coverages you can buy pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection Birth, adoption, parental leave benefits Ovia Health, fertility, and family planning  Adoption Assistance           Autism Benefit  Employee Assistance Plan, including up to 10 free counseling sessions  Healthy You Incentives, wellness rewards program Doctor on Demand, virtual doctor visits  Bright Horizons, child and elder care services Teladoc Medical Experts, second opinion program   And more!  

May be eligible for relocation.

We make modern flight possible for millions of travelers and our military every second.  Our major product lines are on-board virtually every aircraft flying. Be it keeping passengers safe with our emergency power generation systems or creating a positive in flight experience through reliable cabin pressure controls and quieter engines, Power & Controls focuses on delivering a best-in-class experience to our customers. We hire the top people in the industry. Their ideas drive our performance, and their integrity keeps our customers happy. Join us as we take flight! 

Role type definition:

Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products.

At Collins, the paths we pave together lead to limitless possibility. And the bonds we form – with our customers and with each other -- propel us all higher, again and again.  

Apply now and be part of the team that’s redefining aerospace, every day. 

The salary range for this role is 82,000 USD - 164,000 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills.

Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.

Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance.

This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.

RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.

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