Job Title: Contract Support Administrator
Salary: £25,500 per annum
Contract Type: Permanent, Full Time
Hours: 40 hours per week (Monday to Friday- 8:00 AM to 5:00 PM)
Location: Essex County Council, County Hall, Market Road, Chelmsford, Essex, England, CM11QH

Position Overview

The position is well-suited to individuals at the start of their career, as well as those with prior administrative experience looking to grow within a structured and supportive environment. We are seeking a diligent and proactive Contract Support Administrator to join our team. This role plays a key part in supporting the day-to-day administration of contracts, maintaining accurate data, and acting as a professional point of contact for both clients and suppliers. 

Mitie delivers facilities management for Essex County Council, covering over 350 sites including libraries, offices, and community hubs. Services include cleaning, maintenance, security, catering, and waste management—keeping essential public buildings running smoothly every day.

Key Responsibilities

The role is vital to the smooth operation of contract management and administration, requiring strong attention to detail and excellent communication skills. The successful candidate will handle a variety of tasks to maintain accurate records, manage purchase orders, and serve as a key contact point for clients and suppliers.

Key responsibilities include:

Keep accurate records and databases related to contracts, suppliers, and client interactions, making sure information is reliable and up to date.

Assist with raising, tracking, and managing purchase orders in line with procurement guidelines and deadlines.

Serve as a friendly and professional first point of contact for client questions, handling communication by phone and email.

Work closely with suppliers to help ensure goods and services are delivered on time and as expected.

Support the preparation and formal review of quotations before they are shared with clients.

Help manage and coordinate bookings for rooms and car parks to ensure smooth scheduling and use of resources.

Use business software tools such as Excel, Outlook, and internal systems to support contract and project-related tasks.

Collaborate with internal teams to help meet contract requirements and improve administrative processes where possible.

Candidate Profile

The ideal candidate will possess strong attention to detail and demonstrate the ability to manage multiple tasks and deadlines effectively. Excellent verbal and written communication skills are essential, along with a professional demeanour and a customer-focused approach. The ability to work independently, as well as collaboratively within a team, is highly valued. Proficiency in Microsoft Office applications, particularly Excel and Outlook, is required. While prior experience in an administrative or support role is considered advantageous, it is not essential.

What We Offer

We offer full training and ongoing support to ensure your success in the role, providing you with the tools and knowledge needed to thrive. This position presents an excellent opportunity to gain valuable experience within a reputable and fast-paced business environment. We are committed to your growth, offering clear pathways for professional development and career progression. Additionally, you will be part of a collaborative and inclusive workplace culture that values teamwork and diversity.

Our market-leading offering provides you with benefits that suit your lifestyle.

We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.

When you join us, we'll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days' holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!

We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).

We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there's a chance to scoop a top prize of £10,000!

Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.

Since 1987, Mitie's 76,000 employees have been maintaining companies globally. We are the UK's leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.

Join our Mitie Team.

Together our diversity makes us stronger.