Role Purpose

\n\nHandles all aspects of Software Engineering – business analysis, design, knowledge transfer, programming, testing, test automation and documentation.\nHandles more customer and software development centric tasks as compared to document driven.\n\n

\n

Key activities

\n\nProvide IT support for DHL’s proprietary application software under the IT Team responsibility.\nMonitors & fix the IT applications issues for support (incident ticket) based on SLA and ensure users and other interested parties are kept informed proactively.\nNegotiates with users, specialists, staff and suppliers in respect of emergencies, routine and unscheduled maintenance and the introduction of amendments to the provision of services to ensure business disruptions are kept to minimal.\nReviews effectiveness and efficiency in assigned area of responsibility and takes action to improve quality of service, performance and availability.\nProvides expert advice, training and technical assistance to other teams related to software development process/ solutions.\nActively involved in new systems development, system enhancements and support of DHL applications.\n

Educational Qualifications

\n\nQualified University Degree holder\n\n

\n

Skills

\n\nResults-oriented and driven by goal achievement with a strong focus on high quality in the area of software development & project management\nStrong in information acquisition and analysis\nStrong in constructive challenge\nStrong in flexibility and stress management\nCustomer and end-user focused\nAbility to learn many new procedures/processes and apply them in a very short period of time\nExperience with work in a multi-cultural environment\nCommitment to teamwork and sensitivity to cultural differences are essential\n