ADP is hiring a Contract and Retention Manager.
Are you ready to grow your career and client contracts and retention plans at an established, respected, global company? Are you looking for an inclusive environment with a culture of collaboration and belonging?
If so, this may be an opportunity for you. Read on and decide for yourself.
In this role, you are responsible for completing all contract renegotiations and changes for existing Payment Solutions clients. Drivers may include contract expiration or renewal, attrition risk, contract or fee schedule discrepancy, pricing changes, or ADP-initiated changes such as new fees or functionality. Performance is measured by resolution time, NPS (and other surveys), and retention rate. Negotiations are held with all levels of management and functional teams such as Procurement, and Vendor Management. Additional duties may include assisting support teams with complex billing issues involving interpretation of contract language, and negotiating payment plans for clients with high dollar outstanding balances.
Every day, you'll leverage your relationships and strategic mindset to influence across the organization and drive contract renewal/negotiations for the retention of our clients.
To thrive in this role, you must be comfortable working in a fast pace, high volume environment. You have a way with clients and the people that you partner with internally that builds rapport, establishes trust, and shines with professionalism. Pace should not scare you. We also have a healthy dose of fun. Not only can you find a career here but friendships that last in a company that values inclusion.
Ready to #MakeYourMark? Apply now!
To learn more about Client Services at ADP, watch here: https://adp.careers/Client_Services_Videos
TO SUCCEED IN THIS ROLE: Required Qualifications
At least five years of contract negotiations experience with performance metrics. Ability to communicate and influence ethically with professionalism and composure. Ability to manage high volume of workload while maintaining thorough and accurate records.
A college degree is great but not required. What's more important is having the skills to do the job. Other acceptable experiences could include:
YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:
Be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights. Belong by joining one of our business resource groups to connect globally with networks and allies who share common interests and experiences. Grow your career in an agile, fast-paced environment with plenty of opportunities to progress. Continuously learn through ongoing training, development, and mentorship opportunities. Be your healthiest. Best-in-class benefits start on Day 1 because healthy associates are happy ones. Focus on your mental health and well-being. We're here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another. Join a company committed to giving back and generating a lasting, positive impact upon the communities in which we work and live. Get paid to pay it forward. Company-paid time off for volunteering for causes you care about.
What are you waiting for? Apply now!
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Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. ADP is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.
Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.