1. Primary Objective of Position • Streamline operational workload by meeting client commitments and objectives. • Analyze processes to enhance existing workflows by eliminating inefficiencies, bottlenecks, unnecessary steps, and simplifying tasks. • Maximize the value, performance, and efficiency of the installed solution by driving continuous improvements in organizational processes, products, and services. • Identify optimization opportunities using key performance indicators (KPls) and implement them accordingly. • Monitor KPls to assess the impact of improvements and adjust strategies as needed. 2. Major Accountabilities • Ensures that all activities are performed in compliance with quality system requirements. • Support the service team in resolving reactive issues. • Reinforce customer and technical ambassador training through short training sessions (maximum 1 hour). • Proactively work to improve the performance of the automation solution and achieve client objectives. For example, enhancing workflow or balancing analyzers. • Implement new features associated with updates to TWM, TSM, and AMS versions. For instance, adding value through AMS modules like the average of normal module or quality control module. • Success in this role is measured through customer survey documentation. 3. Education • Degree in pharmacy/ biology/ chemistry/ health sciences or similar. 4. Background • Proven track record in a similar position supported by management and customer references. • Successful engagement with customers, specifically lab staff. • Strong communication skills. • Technical expert for product line responsibility. • Strong experience in use of analytical tools and software. • Troubleshooting skills. 5. Impact of position • Improve customer satisfaction to achieve 100% renewals. • Increase the value of Abbott's solution, creating barriers to exit. • Ensure compliance with commitments made to the client during bidding. • Meet client objectives throughout the project's lifecycle. • Empower clients and technical ambassadors to independently manage the installed solution. • Guarantee the implementation of software updates and new features that enhance Abbott's solution value. An Equal Opportunity Employer Abbot welcomes and encourages diversity in our workforce. We provide reasonable accommodation to qualified individuals with disabilities. To request accommodation, please call 224-667-4913 or email corpjat@abbott.com