Continuous Improvement / Process Improvement Specialist

Process Efficiency Identification, Measurement, Leading Change

◦Participate in a number of initiatives including CRM (Customer Relationship Management) and Deposits Origination projects and potentially other projects

◦Solicit and gain consensus on business requirements within a large cross-functional group

◦Collaborate with analysts and vendor to develop solutions for identified gaps and opportunities

◦Analyse and observe processes to understand process steps, interdependencies, manual touch points and applications used to complete business transactions

◦Create and deliver formal process improvement plans articulating scope and business benefit

◦Recommend industry accepted solutions or best practices for operational processes

◦Recommend fact-based improvements which increase efficiency and effectiveness, while understanding and balancing the requirements of multiple stakeholders

◦Develop and deliver process documentation that reflects current business processes and future state requirements

◦Use appropriate measurement, analysis and evaluation methods to accurately identify and document process improvements

◦Act in a leadership role in acquisition of data, information and feedback from internal and external sources

◦Work with Business Risk Management to leverage available data such as KPIs and KRIs, customer complaint data, operational risk events/incidents to identify improvement opportunities

◦Recognize the importance of change management, its purpose and principles, and utilize these to assist the organization’s Leadership in executing change

Formal Education

Bachelor’s degree required in Business, Economics, Finance or equivalent Certification(s)/Designation(s) required in Six Sigma or equivalent

Related Experience

◦5+ years in a similar role at a financial institution

◦Knowledge of risks inherent in a lending and deposit taking environment

◦Knowledge of financial regulatory requirements and governing bodies

◦Process improvement implementations

Skills

Leading and executing continuous improvement initiatives Migration or implementation of workflow and digital file management systems Ability to identify opportunities to increase business effectiveness through efficiencies and/or quality Excellent business/technical written and verbal communication, documentation and reporting skills Excellent analytical, problem-solving and troubleshooting skills in order to quickly and effectively solve problems Expertise in creating Business process maps and Business Requirements Documentation Solid understanding of process improvement, change management, and project management methodologies A track record of seeing projects and initiatives through to completion Well developed negotiation, influencing and decision-making skills Strong interpersonal relationship building and listening skills that promote collaboration and professional maturity with demonstrated experience in stakeholder management Able to manage multiple initiatives and thrive in an evolving work environment Solution-focused and takes initiative ensuring self, and team, work effectively and efficiently within established guidelines Ability to embrace and reinforce organizational values and culture Excellent knowledge of MS Office; word, power point, visio, excel Knowledge of SAP, Open Text, Microsoft Dynamics an asset

This is a minimum 6 month contract located in downtown Toronto.

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