Continuous Improvement Manager, HR Service Delivery Job ID 232528 Posted 18-Aug-2025 Service line Corporate Segment Role type Full-time Areas of Interest People/Human Resources Location(s) Dallas - Texas - United States of America **About the Role:** The Continuous Improvement Manager is responsible for overseeing the delivery and continuous improvement of HR services within the shared services model. This position ensures that HR services are delivered efficiently, effectively, and in alignment with organizational goals and employee needs. The role contributes to strategic initiatives aimed at enhancing employee experience, operational excellence, and digital transformation. **What You’ll Do:** + **Service Delivery Management:** Oversee the delivery of HR services, ensuring they meet quality standards and are delivered in a timely manner. + **Process Optimization:** Identify opportunities for process improvements and implement changes to enhance service delivery and efficiency. + **Stakeholder Engagement:** Collaborate with HR business partners, department heads, and other stakeholders to understand service requirements and address any issues or concerns. + **Performance Monitoring:** Track and analyze service delivery metrics, prepare reports, and provide insights to drive continuous improvement. + **Issue Resolution:** Manage and resolve escalated service issues, ensuring a positive experience for employees and stakeholders. + **Compliance:** Ensure all HR services comply with company policies, legal requirements, and industry best practices. + **Billing and Cost Management:** Responsible for working with the head of the service center to ensure budget, billing, and allocation to customers is prepared, communicated, and managed. + **Team Leadership:** May lead and develop a team of HR service professionals, fostering a culture of excellence and continuous improvement. Lead by example and model behaviors that are consistent with CBRE RISE values. **What You’ll Need:** _To perform this job successfully, an individual will need to perform each crucial duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions._ + Bachelor's Degree. + Minimum of 5 years of experience in HR, with at least 2 years in a service management or supervisory role. + Certifications: HR certification (e.g., PHR, SPHR, SHRM-CP, SHRM-SCP) and Lean Six Sigma are a plus! + Experience in a shared services environment and familiarity with service management frameworks (e.g., ITIL) is highly desirable. + Strong leadership and team management skills, excellent communication and interpersonal skills, and proficiency in HRIS and other HR-related software. Knowledge and proficiency in process improvement. + In-depth knowledge of HR processes, service management principles, and legal requirements. + Extensive organizational skills with a strong inquisitive mindset. + Advanced math skills. Ability to calculate difficult figures such as percentages, fractions, and other financial-related calculations. **Why CBRE:** When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values — respect, integrity, service and excellence — and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to realize your full potential. Our Values in Hiring At CBRE, we are committed to fostering a culture where everyone feels they belong. We value diverse perspectives and experiences, and we welcome all applications. _Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future._ **Equal Employment Opportunity:** CBRE has a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law. **Candidate Accommodations:** CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at recruitingaccommodations@cbre.com or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada). CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)