**LOCATION:** Philadelphia PA, (Hybrid – 8 days a month in the office) **OVERVIEW** The Content & Publishing Analyst position requires basic knowledge of theories, principles, and concepts and applies general knowledge of business and industry practices with content management and publishing. You will be responsible for carrying out various editorial processes for Medical and Nursing books, under the instruction and direction of more senior roles. Your role is the main point of contact for internal and external customers managing the schedule from submission to publication to address project needs based on real-time metrics and liaises with vendors to ensure quality and delivery standards on projects of limited scope and complexity. Your focus areas include coordinating activities of project team, identifying appropriate resources needed, and developing schedules to ensure timely completion of project. You should be familiar with scope and project objectives, as well as the role and function of each team member, to effectively coordinate the activities of the team. You will be responsible for prioritizing your own work based upon your assigned projects. **DUTIES & RESPONSIBILITIES** + Prioritize and perform routine assignments using established policies and procedures + Manage review process for manuscripts from proposal through final publication, ensuring submissions are received, managing scheduling requirements and adhering to established turnaround times. + Applies knowledge of business processes to ensure author submissions are complete and include all required ancillary materials including copyright transfers, permissions, figure files, etc. Provides timely follow up on any missing materials and escalate delays when necessary. + Determines copyright and permissions rules are adhered to for all submission items and direct others for full compliance, which can include setting up a permissions vendor or coordinator for a project + Advise and support authors, editors, and reviewers with use of content management system. Address queries and troubleshoot problems + Work with outside vendors for editorial processing of manuscripts, and production workflow. Evaluate work done by vendor, including documenting errors and addressing improvements with the vendor as well as identify new opportunities for outsourcing. + Update high-level Front List reports with status information about assigned titles, schedule/participate in/conduct regular meetings with vendors, acquisitions, and development as needed to monitor performance and resolve schedule issues that could impact revenue. + Liaises with production team, authors, and editors to ensure deadlines are met. + Participates in the ongoing development, documentation, and execution of policies and procedures for the Content Management and vendor teams to ensure the highest level of quality possible in providing editorial process support to LWW’s publishing customers (society and proprietary). + Participates in initiatives and program reviews to streamline processing and increase efficiency across the department. + Participate in ad hoc projects as needed; other duties as assigned. **QUALIFICATIONS** **Education:** Bachelor’s degree in liberal arts, Communication, English, or a related discipline; or equivalent experience **Required Experience:** + 1+ years in a customer facing role **Preferred Experience:** + 2 years of editorial experience + Previous experience with a editorial, web-based content management system **Preferred Knowledge, Skills, Abilities or Certifications:** + Understanding of HTML and experience with the creating and editing of audio/visual digital media + Basic MS Office suite skills + Basic project management skills + Enhanced oral and written communication skills + Ability to prioritize and manage many projects concurrently **TRAVEL:** Minimal \#Hybrid _Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process._ EQUAL EMPLOYMENT OPPORTUNITY Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.