LOCATION:  Philadelphia PA, (Hybrid – 8 days a month in the office)

OVERVIEW

The Content & Publishing Analyst position requires basic knowledge of theories, principles, and concepts and applies general knowledge of business and industry practices with content management and publishing.  You will be responsible for carrying out various editorial processes for Medical and Nursing books, under the instruction and direction of more senior roles.  Your role is the main point of contact for internal and external customers managing the schedule from submission to publication to address project needs based on real-time metrics and liaises with vendors to ensure quality and delivery standards on projects of limited scope and complexity. 

Your focus areas include coordinating activities of project team, identifying appropriate resources needed, and developing schedules to ensure timely completion of project.  You should be familiar with scope and project objectives, as well as the role and function of each team member, to effectively coordinate the activities of the team. You will be responsible for prioritizing your own work based upon your assigned projects.

DUTIES & RESPONSIBILITIES                                                       

Prioritize and perform routine assignments using established policies and proceduresManage review process for manuscripts from proposal through final publication, ensuring submissions are received, managing scheduling requirements and adhering to established turnaround times.Applies knowledge of business processes to ensure author submissions are complete and include all required ancillary materials including copyright transfers, permissions, figure files, etc. Provides timely follow up on any missing materials and escalate delays when necessary.Determines copyright and permissions rules are adhered to for all submission items and direct others for full compliance, which can include setting up a permissions vendor or coordinator for a projectAdvise and support authors, editors, and reviewers with use of content management system. Address queries and troubleshoot problemsWork with outside vendors for editorial processing of manuscripts, and production workflow. Evaluate work done by vendor, including documenting errors and addressing improvements with the vendor as well as identify new opportunities for outsourcing.Update high-level Front List reports with status information about assigned titles, schedule/participate in/conduct regular meetings with vendors, acquisitions, and development as needed to monitor performance and resolve schedule issues that could impact revenue.Liaises with production team, authors, and editors to ensure deadlines are met.Participates in the ongoing development, documentation, and execution of policies and procedures for the Content Management and vendor teams to ensure the highest level of quality possible in providing editorial process support to LWW’s publishing customers (society and proprietary).Participates in initiatives and program reviews to streamline processing and increase efficiency across the department.Participate in ad hoc projects as needed; other duties as assigned.

QUALIFICATIONS

Education:  Bachelor’s degree in liberal arts, Communication, English, or a related discipline; or equivalent experience

Required Experience:

1+ years in a customer facing role

Preferred Experience:

2 years of editorial experiencePrevious experience with a editorial, web-based content management system

Preferred Knowledge, Skills, Abilities or Certifications:

Understanding of HTML and experience with the creating and editing of audio/visual digital mediaBasic MS Office suite skillsBasic project management skillsEnhanced oral and written communication skillsAbility to prioritize and manage many projects concurrently

TRAVEL:  Minimal

#Hybrid

Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.