Behind every investment is a person with ambitions, motivations and values. While we know that every client is unique, they come to Nutmeg for the same reason: our straightforward and transparent approach to investing.
Nutmeg is a J.P. Morgan company offering award-winning investments, products and digital wealth management services to over 250,000 investors in the UK. We built the business from scratch, with constant innovation a core part of our ethos since the beginning. We aim to provide clients with the best digital investing experience, ensuring digital security and customer satisfaction – meaning you’ll have the opportunity to make a real difference. Content Operations is crucial to the future success of our Content team at Nutmeg, enabling our writers to do their best work and ensuring they are equipped with the information and processes needed to deliver outstanding results.
As a Content Operations Senior Associate at JPMorgan Chase within Nutmeg, you'll play a key role in supporting the efficiency and effectiveness of Content writing. This role will be particularly focused on supporting our growing team of UX writers but will also span Marketing and Investment content operations. This is not a writing role, it is an operations role to help the writers deliver work more smoothly.
Reporting to our Content Operations Lead and working closely with peers in Design, Research and Marketing, you’ll publish content to the Nutmeg website and app via our CMS, and support with running our annual review process. Over time you’ll also help us redefine website functionality and content structure so knowledge of, or interest in, website usability best practices would also be beneficial.
You will be joining a growing Content team, so this role will be a growth opportunity in which you can assess where best you can support the team, under the guidance of our Head of CX, and our Content Operations Lead.
Job Responsibilities
Provide coordination, and hands-on support to ensure that all product teams have sufficient levels of content support
Help to lighten the administrative load on our UX writers, week-to-week, by helping to scope upcoming projects and organising sprint planning e.g. Reviewing the quality of upcoming JIRA tickets, to ensure stakeholders have created them correctly and provided a sufficient amount of detail for the writers to work effectively
Developing and owning documentation of content processes
Work with the business to ensure that our content is published on time and to a high standard
Work alongside Marketing, Product and the Customer Experience teams to help to publish effective content
Support the content writing team to ensure that content is reviewed and approved before publishing.
Required qualifications, capabilities and skills
Experience of content delivery, ideally in a highly regulated industry like financial services, wealth management or banking
Proficiency with Jira, Confluence or other equivalent tools
Experience supporting operational processes
Ability to navigate complexity and deliver valuable outcomes in a fast-paced environment
Natural curiosity regarding how things work and a desire to fix business problems
Ability to build relationships, collaborate, and communicate effectively at all levels
Experience working with Content Management Systems (CMS)
Strong understanding of HTML and web content delivery (you will not be expected to be an HTML developer)
Enthusiastic about delivering customer-centric content.
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