Ready to shape the future of work?
At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.
If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment.
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
Welcome to the relentless pursuit of better.
We are inviting applications for the role of Content Moderation Team Lead - Manager - English - On site Bucharest
In this role, you will be responsible for demonstrating innovation and intuition in identifying areas requiring operational adaptation and/or improvement Active user of Internet and online applications.
Responsibilities
Respond to customer inquiries and problem escalations
Proactively resolve people issues and ensure that attrition is well below the defined target
Leading operations and spearheading processes for excelling business targets for the Business Unit
Meet all people management metrics: Responsible for Attrition, Manpower requirement, Capacity planning, Utilization and Scheduling, Efficiency per person, Monitoring, Time Management, Seat Utilization, Statement of Work, Business Continuity Plan, Reports, Dashboards, other deliverables as required
Driving Continuous Improvement Initiatives
Develop and implement measurement systems and provide insightful analytics around the metrics.
Deep technical expertise and data orientation in controllership, Management Information System and Service delivery
Communicate with the customer on a regular basis to discuss operational issues and CTQ delivery, raise issues build relationship, understand customer issues proactively, fix to get the delight factor
Set goals for the team and communicate goals on a regular basis
Coach mentor people – Motivating team with excellent people touch
Efficiency and Process Transformation commitment and upstream improvement opportunities using Lean Six Sigma
Reconciliations of client reports
Leading calls with clients and other business functions
Running of projects independently
Preparation of dashboards and ability to understand current Business processes and suggest improvements Key for details
Qualifications we seek in you
Minimum qualifications
Any graduate
Post Graduate degree or equivalent with an excellent academic record
Relevant experience in a BPO/KPO
Should have handled a team of 80 to 100 people
Customer Management exposure and good presentation skills is a must
Fluent in English Language
AON score: C1 or above
KF scores >35%
Should be flexible to work in 247 environment and rotational shift and week off.
Preferred qualifications
Excellent Analytical Communication skills
Preferably the candidates prior experience in Internet based accounts and Customer service industry
Ability to work communicate with people across organizational unit
Excellent interpersonal Management skill
LEAN/Six Sigma – Trained, Tested and Certified (preferred)
Leading calls with Clients/ other business functions Independently
High MS-Office skill (Advance Excel) – preferred
Ability to handle pressure - Timelines and Customer Demands
Why join Genpact?
• Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation
• Make an impact – Drive change for global enterprises and solve business challenges that matter
• Accelerate your career — Get hands-on experience, mentorship, and continuous learning opportunities
• Work with the best – Join 140,000 bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Let’s build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.