• Index Regulatory documents, Legislative Bills: 30.30.01 and 60.60.01 content • Regular review and update of summaries of Regulatory documents and Legislative bills and Local Ordinances • Review of LNNA Webstar/s for tag requirement updates, escalation, and other content related request from the external customers • Understand Topical Classification content, escalate and propose resolutions to observed areas of improvement on tools and processes. • Assist and/or respond to internal and external customer requests and inquiries • Work with team to develop improved operational efficiencies or procedural changes. Communicate effectively with teammates, supervisor, onshore SMEs, and other teams regarding process, workflow, and task prioritization.• Act as a problem-solving resource to team for both internal and external processes• Adhere to production, tracking and scheduling in existing scheduling systems, and communication of best practices. Recognize potential errors/roadblocks. Identify process opportunities and take action to remediate problems and formulate process improvements.• View projects and tasks in light of production timelines, team/department priorities; follow-through in a timely manner on all tasks• Support team decisions, encourage and support team atmosphere. Assist colleagues with production needs within team/department in order to contribute to overall work/life balance concerns; Take time to share knowledge and expertise, mentor, etc., plus proactively recognize and address knowledge gaps and opportunities to build competence within team.• All other duties and responsibilities as assigned Qualifications: + Must be a bachelor's degree holder + Basic knowledge of standard computer applications (Word, Excel, Outlook, Internet applications) + Ability to work with deadlines + Has great attention to detail + Bachelor’s degree or equivalent in any field + Excellent E nglish oral and written communication skills + At least 1-2 years BPO/shared service or relevant experience + Fresh graduates can be accommodated depending on communication skills and behavioral aspect + Flexible and can adapt to different business requirements, onsite or hybrid work arrangement and rotating work schedule We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120. Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here . Please read our Candidate Privacy Policy . We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. USA Job Seekers: EEO Know Your Rights . RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive. Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions. Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.