Contribute to shaping customer experiences with your growing expertise in content design at a leading financial institution. Embark on a career path where your content design skills directly enhance user journeys and customer confidence.

 

Job Summary
As a Content Design Associate in Home Lending,  you will play a contributing role in shaping customer experiences by planning, creating, and structuring product content. Leveraging your developing knowledge of content design practices and principles, you will create intuitive and compelling user journeys. Collaborate with cross-functional teams, exercise initiative and judgment to resolve short-term problems, and contribute to the improvement of current working methods. Your work will have an impact on enhancing user experience and building customer confidence in our products and services.

Job Responsibilities

Plan and create engaging, user-friendly content for product or service features, adhering to the firm’s standards and best practices.Structure and organize content using content architecture principles to enhance user experience and facilitate easy navigation.Collaborate with cross-functional teams to ensure content aligns with user needs, business goals, and accessibility guidelines.Draft clear, concise, engaging content for diverse audiences and communicate complex concepts effectively.Engage in iterative design processes and use user feedback to improve content quality.

Required Qualifications, Capabilities, and Skills

2+ years of experience or equivalent expertise in content design, user experience design, or a related field.Experience in creating content architectures, storytelling techniques, and clear and concise writing.Experience in various mediums for effective communication of ideas, concepts, and experiences.Advanced skills in written and verbal communication, ensuring clarity in all messaging.

Preferred Qualifications, Capabilities, and Skills

Experience in financial services or related industry.Familiarity with accessibility standards and inclusive design practices.Ability to work collaboratively in a fast-paced environment.