**What you'll bring to the team** **Location:** Thorpe Park **Hours:** Full time, part time, weekends & holidays **Contract Type:** Seasonal, until November 2025 This role supports the Contact Centre Assistant Manager in the daily running of the Contact Centre team. With the department split into two, Customer Services (emails, social media, live chat) and the Call Centre (phones, admin, school bookings), this job holder will assist in both teams to ensure a smooth operation. This role involves ensuring efficient and appropriate responses to all Guest enquiries and feedback that Thorpe Park Resort receives. This includes both positive and negative feedback. Ensuring it is responded to in a timely manner, meeting all SLAs and ensuring action is taken, demonstrating, on behalf of the company, the importance that is placed on receiving Guest feedback. Responsibility for host training, coaching & performance, and motivation. **Qualifications & Experience** **No previous experience required** , just **enthusiasm** and **eagerness** to learn! Show us you’re **guest obsessed** by being **positive** and **helpful** . Go together to show our guests that’s you care! **Benefits** + Merlin Magic Pass: 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world! + 25% discount in our retail shops and restaurants + 40% discount online off LEGO, and much more! + Free bus from Staines station for all employees  + Fortnightly pay + Free staff parking + Ongoing training & development to have a longer-term career in Merlin + Access to Perks at Work which 30,000+ national & local employee discounts **If you have any questions or if you require any reasonable adjustments, because of a disability or medical condition, please contact us by email at recruitment@thorpe-park.co.uk and one of the team will get back to you as soon as possible.** **Pay Range** GBP £13.00/Hr. Submit a Referral (https://seasonalcareers-uk-merlinentertainments.icims.com/jobs/9199/contact-centre-team-lead/job?mode=apply&apply=yes&in\_iframe=1&hashed=-1834381883) **Location (Country-County-City)** _UK-Surrey-Chertsey_ **Job ID** _2025-9199_ **Employment Type** _Full-Time_ **Offer/Contract Type** _Fixed End Date/Seasonal_ **Location Name** _Thorpe Park Resort_