Senior Genesys Cloud Engineer role focuses on leading the development, implementation and ongoing management of Genesys Cloud solutions within Alight's contact center environment. This involves expertise - > Genesys Cloud CX architecture > Genesys Cloud Web Messaging > Genesys Cloud features, and integrations > Genesys Cloud Bots, NLP > Genesys Cloud Quality Management > Genesys Cloud configuration and ongoing management > Strong technical skills in Architect workflows, call routing, and API integrations. The role also requires experience in monitoring platform performance, troubleshooting, and providing technical support. We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. **DISCLAIMER:** Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. .