Pune, IND
12 days ago
Contact center representative - Level II - Service
**DESCRIPTION** Coordinates documents and gathers and inputs data related to assigned administrative support duties for a team, department, function, or other organizational leader/group. Performs activities under a moderate degree of supervision. **Key Responsibilities:** + **Administrative Support:** Conduct research, prepare statistical reports, and address routine information requests. + **Data Management:** Gather, compile, and verify information, entering it accurately into documents such as reports, presentations, or forms, and office systems such as databases or spreadsheets. + **Data Collection and Reporting:** Assist with data collection, data entry, and report generation on various departmental activities. + **Associate Functions:** Prepare correspondence, receive visitors, arrange conference calls, and schedule meetings. + **Inquiries Handling:** Respond to or redirect routine inquiries from external or internal sources about the organization/department, its activities, or processes. + **Payment Documentation:** Prepare documentation for payment of vendors, suppliers, and other third parties; submit documentation and enter requests for payments into the accounting system; respond to inquiries from accounts payable and payees. + **Policy Documentation:** Document and maintain departmental policies and procedures. + **Team Participation:** Participate as a team member on departmental business improvement assignments and projects. + **Routine Activities:** Perform other routine administrative activities as needed per the established procedures of the organization and/or department. **RESPONSIBILITIES** **Qualifications:** + **Education:** High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations. + **Licensing:** This position may require licensing for compliance with export controls or sanctions regulations. **Competencies:** + **Values Differences:** Recognizing the value that different perspectives and cultures bring to an organization. + **Action Oriented:** Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. + **Communicates Effectively:** Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences. + **Customer Focus:** Building strong customer relationships and delivering customer-centric solutions. + **Ensures Accountability:** Holding self and others accountable to meet commitments. + **Plans and Aligns:** Planning and prioritizing work to meet commitments aligned with organizational goals. + **Data Analytics:** Discovering, interpreting, and communicating qualitative and quantitative data to determine conclusions and enable data-driven business decisions. + **Data Communication and Visualization:** Constructing a narrative of the business problem, root cause, solution options, and opportunities through data visualization, including reports and dashboards. **QUALIFICATIONS** **Skills and Experience:** + **Product & Service Information:** Intermediate understanding of Cummins products, including engines, power generators, components, marine, and high-horsepower products. Familiarity with diesel engine operation, parts, and warranty support. + **Technical Expertise:** Ability to interpret schematics, blueprints, and wiring diagrams. Proficiency in handling and analyzing data. + **Customer Support:** Assistance with technical questions and diagnostics for certified Cummins repair locations. Knowledge of logistical concepts and engine familiarization. + **Stakeholder Experience:** Experience dealing with US stakeholders is an added advantage. + **Shift Flexibility:** Night shift availability (timings may vary as per business requirements). + **Communication Skills:** Strong verbal and written communication skills. **Experience:** + Requires some work experience or intermediate-level knowledge obtained through education, training, or on-the-job experience. **Job** Service **Organization** Cummins Inc. **Role Category** Hybrid **Job Type** Office **ReqID** 2410632 **Relocation Package** No
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