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Location: Hybrid (On-site in St.Paul 1 time per week)

Employment Type: Long Term Contract with potential for hire (Regular Business hours, Monday-Friday)

Job Overview:
Beacon Hill's client is seeking reliable and customer-focused professionals to join their client's team as Contact Center Representatives. This role provides an opportunity to deliver excellent customer service while growing within the company. You will act as a frontline problem solver, assisting customers, financial professionals, and business partners via phone, email, and chat.

This is an exciting contract-to-hire position that is hybrid requiring 1 day per week onsite in St.Paul.

Key Responsibilities:

Provide empathetic and professional customer support through phone, email, and chat.Assist customers with insurance claims, policy information, and account inquiries.Explain and resolve complex issues while maintaining quality service standards.Manage 35-50 calls per day in a fast-paced, inbound service environment.Meet or exceed call center metrics while delivering an exceptional customer experience.Cross-train in additional product lines after completing primary training.

Qualifications:

3-5 years of call center experience required.Strong active listening skills, empathy, and professionalism in customer interactions.Excellent verbal and written communication skills.Ability to multi-task, navigate multiple systems, and problem-solve efficiently.Self-motivated, reliable, and punctual with strong time management skills.Tech-savvy with proficiency in computers and strong typing skills.Must maintain confidentiality and trustworthiness in handling customer information.

Technical Requirements (for Remote Work):

Wired internet connection (WiFi not permitted).Must meet minimum bandwidth requirements for remote access.

This is a great opportunity for detail-oriented professionals looking to build a career in customer service with a reputable and growing company. If you thrive in a collaborative and fast-paced setting, apply today!

1421218_1750118167 To Apply for this Job Click Here