**Responsibilities** **Job Summary / Purpose** Under the direction of department leadership, the QA Specialist is responsible for + delivering effective training and support to all end users within the clinical care locations + ensures that training is customer focused and needs based + delegated responsibility for problem solving and assessing processes and issues + quality audits (for completeness and accuracy) of contact center tasks in the electronic health record and providing feedback to the leadership tea + providing feedback and guidance to contact center staff on areas of improvement. + determining best practices to support the continuing knowledge growth of CHI. **Essential Key Job Responsibilities** + Participates in building, testing and maintaining processes in the training environment. + Collaborates in the development and maintenance of training materials, including but not limited to scripts, scenarios and training schedules. + Delivers end user training and support, using existing training materials and procedures. + Performs onsite operations discovery for clinics onboarding to the contact center. + Participates in workflow design and system build in order to gain an in-depth knowledge of the system, including functionality and workflows. + Troubleshoots and resolves issues and questions, referring more complex issues to Senior QA Specialist or to Supervisor. + Incorporates new system functionality in training/education plans. Identifies ways to improve education/training plans. **Qualifications** **Minimum Qualifications** **Required Education and Experience** 2 years of experience in the healthcare environment working with Epic required. HS Diploma or equivalent **Preferred Education and Experience** 4 year degree or equivalent work experience preferred. **Required Licensure and Certifications** none **Required Minimum Knowledge, Skills, Abilities, and Training** Demonstrated computer literacy and competency, including the use of word processing, databases, and email. Ability to support go-lives of system components as necessary. Demonstrated ability to deliver effective classroom training. Excellent communication and team building skills. Experience using a clinical management system. **Overview** CHI Health strives to care for you the way you care for your patients. We understand you have personal responsibilities outside of your profession and also care about your well-being. **With you in mind, we offer the following benefits to support your work/life balance:** + Health/Dental/Vision Insurance + Direct Primary Plan (No copay, no deductible, and access to CHI Health provider 24/7) + Premium Access to our Family Care Program supporting your needs for childcare, pet care, and/or adult dependent care + Voluntary Protection: Group Accident, Critical Illness, and Identity Theft + Employee Assistance Program (EAP) for you and your family + Paid Time Off (PTO) + Tuition Assistance for career growth and development + Matching 401(k) and 457(b) Retirement Programs + Adoption Assistance + Wellness Programs + Flexible spending accounts From primary to specialty care, as well as walk-in and virtual services, CHI Health Clinic delivers more options and better access so you can spend time on what matters: being healthy. We offer more than 20 specialties and 100 convenient locations; with some clinics offering extended hours. **Pay Range** $20.62 - $28.35 /hour We are an equal opportunity/affirmative action employer.