**Introduction** At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk. **Your role and responsibilities** Responsible for maintaining a high level of customer service while collecting outstanding payments, resolving disputes or issues and assisting order releases. This role requires strong communication skills, attention to detail, and the ability to work in a fast-paced environment. Key Responsibilities: 1. Handle inbound calls from customers regarding outstanding balances 2. Investigate and address customer complaints or concerns related to invoices, payments, or order fulfillment 3. Maintain accurate records of customer interactions and payment status. 4. Support sales in order fulfillment related issues 5. Collaborate with internal teams (e.g., sales, customer master data, cash applications, dispute resolution) to ensure accurate and timely resolution of customer issues. 6. Meet or exceed monthly service level agreements. **Required technical and professional expertise** Qualifications: 1. Previous experience in a collections or customer service role, preferably in a B2B inbound environment. 2. Strong communication and interpersonal skills. 3. Detail-oriented with strong organizational skills. 4. Ability to handle multiple tasks and prioritize workload. 5. Problem-solving skills and a customer-focused attitude. * Location: Must be willing to report onsite - Eastwood City, Libis * Shift: Night Shift IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.