Kforce has a client that is seeking a Contact Center Analyst in East Providence, RI. Summary: We're seeking a Contact Center Analyst to join a dynamic team supporting multiple enterprise contact centers. This role is critical in managing technical incidents, escalating system issues, and ensuring timely resolution of disruptions that impact business operations. The Analyst will work closely with internal teams and external service providers to support telephony systems and core desktop applications used across various contact centers. In addition to incident triage and escalation, the Analyst will contribute to reporting efforts, preparing impact assessments and summaries for senior leadership. Building strong relationships with business stakeholders, agents, and technology partners is a key part of this role. Schedule & Coverage: Monday - 9:00 AM-5:30 PM Tuesday - OFF Wednesday - 9:00 AM-5:30 PM Thursday - 9:00 AM-5:30 PM Friday - 9:00 AM-5:30 PM Saturday - 12:00 PM to Close Sunday - OFF Candidates must be available to cover at least one weekend day or night shift. Weekday shifts vary, with start times between 12:30PM-8:00 PM. Standard shifts are 9 hours, including a 1-hour lunch. Team coverage spans 8:00 AM to 8:00 PM, 365 days a year. Occasional overtime may be required, particularly for after-hours initiatives (approx. 5 hours/week).