Receives and enters initial Notice of Loss information. Analyzes information and proofreads system entry for accuracy.

Illinois State Salary Details:
$28,634.00/Yr. - $52,365.00/Yr.

Benefits:
https://mybensite.com/
(Username: crawford, Password: prospective, no capital letters in the credentials)

Education equivalent to graduation from high school and supplemental experience with the MS Office Suite including Excel & Word. Customer service experience or equivalent combination of education & experience including inbound call center experience preferred. Ability to work in a team environment and/or independently. Ability to support multiple clients across various channels and utilizing multiple systems simultaneously in a fast paced environment. Good interpersonal skills. PC literate, including Microsoft Office products. Must be a competent typist. Strong customer service skills. Creates claim files by entering initial loss report information into claim intake application. Consistently maintains a high level of customer satisfaction by demonstrating a helpful, considerate attitude, and a pro-active customer service approach. Responds to routine inquiries and directs other inquiries to appropriate resources. Educates claimants/callers on client requirements and benefit plans documenting all required details of the call in a concise professional manner. Acts as primary liaison with callers; follows client specifications in assisting with questions and solving problems related to the claims application. Educates and informs the customer across multiple communication channels about documentation required to process a claim, required time frames, payment information, and claim status. Educates claimants/callers on client requirements and benefit plans documenting all required details of the call in a concise professional manner. Recommends new and/or improved procedures to enhance the customer experiences. Maintains a favorable and positive working relationship with internal and external customers. Directs customer calls to the appropriate contact at multiple locations or escalates to specialist as needed. Attains 90% rating or higher for Report Quality and Customer Service. Actively takes inbound calls for one or two lines of business.