Consumer Order Operations Lead
Meta
**Summary:**
The Meta Direct to Consumer team is seeking a strategic, data-oriented, detail oriented Operations Lead with experience managing multiple projects from End-to-End.This position will be at the core of Direct to Consumer (DTC) order operations, overseeing day-to-day operations functions and providing a best-in-class customer experience for a specific product line.
**Required Skills:**
Consumer Order Operations Lead Responsibilities:
1. Monitor and manage inventory levels across 20+ countries to ensure best possible product availability and promise dates across all regions
2. Manage allocation of units across all of the DTC surfaces including Meta.com, 1P Retail, and Marketplaces for specific product line
3. Develop holiday launch readiness plans, market expansion plans, new product launch strategies to ensure smooth operational processes for high priority moments
4. Contribute to weekly and monthly Cross Functional Partner business review meetings with updates and insights
5. Lead reviews with Cross Functional Partners in order to drive organizational and system improvements that improve the overall fulfillment process for the customers
6. Drive continuous improvement workshops and initiatives at the Sales Channels/Operations level
7. Build relationships and influence across a wide set of teams, including Channel Operations, Customer Support and Experience, Risk, Data Analytics and Insights, Product Management, Engineering, Legal, Marketing, and Communications
**Minimum Qualifications:**
Minimum Qualifications:
8. Bachelors degree or equivalent experience
9. 6+ years of experience in e-commerce or retail operations, supply chain management, fulfillment, or equivalent work experience
10. Proficient in Microsoft Office tools/Google Suite, advanced level in Excel/Google Sheets
11. Experience operating independently and executing on both the strategic and operational level in a fast-moving, ambiguous environment
**Preferred Qualifications:**
Preferred Qualifications:
12. Demonstrated examples of new processes and tools and delivering process optimization and improvement initiatives across cross-functional teams
13. Experience with identifying gaps and opportunities, developing solutions, and providing sound business insights and recommendations through reviews
14. Experience to navigate complex organizations, balancing multiple competing priorities. Ensuring strategy and hands on work are balanced on a day to day operating model
**Public Compensation:**
$94,000/year to $136,000/year + bonus + equity + benefits
**Industry:** Internet
**Equal Opportunity:**
Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment.
Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at accommodations-ext@fb.com.
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