Consumer Care Trainee

Job Description

Main Purpose of Role: 

Support the design, execution and continuous improvement of consumer care-related communication channels.

Role Accountabilities:

Complete process benchmarking related to consumer care systems and structures

Review and recommend technology solutions for automation and AI-supported workflows

Partner with GBS Digital Team, DTS and other stakeholders as needed to implement selected technology solutions

Functional/Business skills 

Microsoft Office applications

Knowledge of chatbot programs/systems preferred

Essential Knowledge / Experience

Bachelor’s degree in IT or related discipline, with a focus on analytics and/or AI

Demonstrated strong oral and written communication skills; attention to detail

Ability to work through challenging situations or complex problems to achieve goal

Demonstrated ability to manage and prioritize multiple projects, including providing stakeholder updates and communications

Ability to collaborate effectively with a diverse set of colleagues, customers, and stakeholders

Primary LocationPune Kharadi Hub

Additional Locations

Worker TypeEmployee

Worker Sub-TypeFixed Term (Fixed Term)

Time TypeFull time