Employee Type:

Full time

Location:

WI Green Bay Willowbrook

Job Type:

Customer Service

Job Posting Title:

Consumer Affairs Agent

About Us: 

TreeHouse Foods (NYSE: THS) is a leading manufacturer of private label packaged foods and beverages, operating a network of over 20 production facilities and several corporate offices across the United States and Canada. At TreeHouse Foods, our commitment to excellence extends beyond our products and revolves around our people. We are investing in talent and creating a performance-based culture where employees can do their best work and develop their careers, directly impacting our mission to make high quality, affordable food for our customers, communities, and families. We hope you will consider joining the team and being part of our future.  

Named one of America’s Best Large Employers by Forbes Magazine, we are proud to live by a strong set of values and strive to "Engage and Delight – One Customer at a Time." Guided by our values—Own It, Commit to Excellence, Be Agile, Speak Up, and Better Together We are a diverse team driven by integrity, accountability, and a commitment to exceptional results. We embrace change, prioritize continuous learning, and foster collaboration, transparency, and healthy debate. Together, we set each other up for success to achieve enterprise-wide goals. 

What You Gain: 

Competitive compensation and benefits program with no waiting period – you’re eligible from your first day!

401(k) program with 5% employer match and 100% vesting as soon as you enroll. 

Comprehensive paid time off opportunities, including immediate access to two weeks of vacation (increasing to three weeks after just three years of service), five sick days, two emergency days, parental leave and 11 company holidays (including two floating holidays). 

Leaders who are invested in supporting your accelerated career growth, plus paid training, tuition reimbursement and a robust educational platform – DevelopU – with more than 10,000 free courses to support you along the way. 

An inclusive working environment where you can build meaningful work relationships with a diverse group of professionals. Take advantage of opportunities to build on our team-oriented culture, such as joining one of our Employee Resource Groups. 

Access to our wellness and employee assistance programs.  

Job Description:

About the Role:

The Consumer Affairs Agent role is a customer service-oriented position based out of our Willowbrook office in Green Bay, WI that is responsible for ensuring customers and consumers receive responses to issues and inquiries in a timely manner.  The goal is to build customer and consumer loyalty through accurate, timely and effective communication and resolutions.

You’ll add value to this role by performing various functions including, but not limited to:

Assist customers/consumers by identifying, researching, and resolving their questionsInvestigate customer/consumer complaints and other issues Liaise directly with plant Quality Assurance Managers to process investigative procedureProcess retrieval kits and fulfillment items ensuring procedures and processes are followed for case management and reporting quality dataInterpret and evaluate plant investigation findings and implement appropriate responses to customers/consumersUsing template letters, prepare replies to communicate outcomes of quality investigations Assist in evaluating audit findings and communicate appropriate corrective actionsDaily follow-up on inquiries and concerns not immediately resolvedAssist in identifying trends to ensure proactive communication to the quality teamDocument internal audits and other quality assurance requests Report data from company or product integration into Consumer Affairs knowledge baseParticipate in team meetings and activities to ensure our policy, procedures and quality standards are being metAssist with additional tasks as requested

Important Details:

This is a full-time, hybrid role on first shift.  

You’ll fit right in if you have:

High School Diploma or equivalentExcellent organizational and problem-solving skillsTeam orientedDemonstrated ability to initiate and implement continuous process improvementAbility to excel as a productive member of a growing and dynamic teamExcellent communication skills, written and oral, for effective interaction with all internal and external personalitiesAbility to stay calm under pressureAbility to think logically, use good judgment, problem solve and grasp concepts quicklyAbility to work independentlyWell-developed sense of urgency and follow-throughKnowledge of MS Office SuiteKnowledge of Emplifi a plusAbility to travel as needed to meet with internal teams

                                                             

                                                                                                                                           

Your TreeHouse Foods Career is Just a Click Away!

Click on the “Apply” button or go directly to www.treehousefoods.com/careers to let us know you’re ready to join our team!

At TreeHouse Foods, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work to help us “Engage and Delight – One Customer at a Time”. TreeHouse Foods is an Equal Opportunity Employer that prohibits discrimination or harassment of any type. All qualified applicants are considered for employment without regard to race, color, national origin, age, sex, sexual orientation, gender, gender identity or expression, disability status, protected veteran status, or any other characteristic protected by law. Applicants who require an accommodation to participate in the job application or hiring process should contact disability-accommodations@treehousefoods.com

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