Be a part of a revolutionary change!
At Philip Morris International (PMI), we’ve chosen to do something incredible. We’re totally transforming our business and building our future on one clear purpose – to deliver a smoke-free future.
With huge change, comes huge opportunity. So, if you join us, you’ll enjoy the freedom to dream up and deliver better, brighter solutions and the space to move your career forward in endlessly different directions. Our success depends on people who are committed to our purpose and have an appetite for progress.
Our beautiful HQ in Stamford, CT is just steps away from the Stamford Metro-North Train Station and easily accessible from NYC.
The purpose of the role is to lead the operating model of the Brand Building channel (Legal Age Meeting Places - LAMPs) by turning marketing and customer experience plans into guidelines/ toolboxes for the field forces. The Manager of LAMPs channel is responsible for building the image of the brand and the emotional connection with the Legal Age Nicotine User (LANU 21+) by deploying marketing toolboxes and campaigns. The channel manager is also responsible for channel’s performance (NPS, KPIs, P&L)
Your ‘day to day’:
Define the LAMP network including lounges (segmentation, selection criteria) for consumer engagement activities.Deploy marketing campaigns and consumer programs for successful engagement with LANU (21+) ensuring effective execution of the Consumer Journey to enable seamless onboarding to IQOS ecosystem.End-to-end responsibility for the LAMPs operations across employees, contractors and commercial partners (including suppliers management, health and safety compliance, etc.)Participate in commercial programs, projects and initiatives from idea generation to go-to-market (GTM), as defined by the market commercial governance, providing deep channel expertise.Provide channel specific consumer insights leveraging outcomes of huddles and NPS inner loop practices, to support Consumer Experience in identifying and addressing experience gaps and opportunitiesPlan visibility materials for LAMPs channel (temporary & permanent installation) in alignment with marketing and design teams.Deliver on-brand consumer experiences (e.g. consumer programs) ensuring the application of Brand, Marketing and Consumer Experience guidelines.Lead the toolbox development for the LAMP channel (talking points, CE mechanics, giveaways, uniforms, B2C & B2B programs) Identify opportunities and deploy initiatives for direct consumer engagement; connect on premise with off premise in collaboration with marketing & digital team and the other channelsContinuously optimize channel productivity and operational effectivenessProvide input to the Head of Commercial Operations on the optimal in-house/outsourced mix, external partners selection and contracting and channel development, with the analytical support of Commercial planning Ensure a high quality, engaged and skilled front-line team (directly or indirectly employed) applying all people management levers (communication, recognition, reward, hiring, training, performance management, etc.)Participate in the Commercial Operations leadership team governance and provide deep channel expertise
Who we’re looking for:
Experience in B2C brand building activities (Events, Hotel/Restaurant, Nightlife Industry)Multiple experiences in Sales/Customer service roles (Hospitality, solution or consumer focused selling/customer service, retail or field sales experience)Excellent communication and listening skillsA problem-solving attitudeExperience in consumer managementExperience in building & managing relationship with multiple stakeholders (cross-functional projects)Min. 5 years’ experience in similar positions in a marketing agency/B2C companyLegally authorized to work in the U.S. now and in the future without sponsorship
Annual Base Salary Range: $123,750 - $165,000
What we offer
We offer a competitive base salary, annual bonus (applicable based on level of position), great medical, dental and vision coverage, 401k with a generous company match, incredible wellness benefits, commuter benefits, pet insurance, generous PTO, and much more! We have implemented Smart Work, a hybrid model of working that promotes flexibility in the workplace. Seize the freedom to define your future and ours. We’ll empower you to take risks, experiment and explore. Be part of an inclusive, diverse culture where everyone’s contribution is respected; Collaborate with some of the world’s best people and feel like you belong. Pursue your ambitions and develop your skills with a global business – our staggering size and scale provides endless opportunities to progress. Take pride in delivering our promise to society: To improve the lives of millions of smokers.
PMI is an Equal Opportunity Employer.
PMI is headquartered in Stamford, Conn., and its U.S. affiliates have more than 2,300 employees.
PMI has been an entirely separate company from Altria and Philip Morris USA since 2008. PMI’s affiliates first entered the U.S. market following the company’s acquisition of Swedish Match in late 2022.
Philip Morris International and its U.S. affiliates are working to deliver a smoke-free future. Since 2008, PMI has invested $12.5 billion globally to develop, scientifically substantiate and commercialize innovative smoke-free products for adults who would otherwise continue to smoke with the goal of transitioning legal-age consumers who smoke to better alternatives. In 2022, PMI acquired Swedish Match – a leader in oral nicotine delivery – creating a global smoke-free champion led by the IQOS and ZYN brands. The U.S. Food and Drug Administration has authorized versions of PMI’s IQOS electronically heated tobacco devices and Swedish Match’s General snus as Modified Risk Tobacco Products and renewal applications for these products are presently pending before the FDA. For more information, please visit www.pmi.com/us and www.pmiscience.com.