**Introduction** A career in IBM Consulting is rooted by long-term relationships and close collaboration with clients across the globe. You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio; including Software and Red Hat. Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, you'll be encouraged to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in ground breaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and development opportunities in an environment that embraces your unique skills and experience. **Your role and responsibilities** Are you passionate about technology, like solving problems and want to start your career on one of the world's most innovative CRM platforms? Join our team as a Salesforce Junior Consultant and help large companies transform their business processes! Main Responsibilities - Analyze and understand business requirements with stakeholders, translating needs into efficient solutions in Salesforce (Sales Cloud). - Performing basic configurations and customizations on the platform, such as creating and adjusting objects, custom fields, flows, reports and dashboards, without the need for advanced programming. - Preparing detailed functional documentation, including use cases, process flows and functional requirements to guide the development team and guarantee deliveries in line with business expectations. - Supporting users and teams in the use of Salesforce functionalities, providing training and basic support. - Collaborating with more experienced consultants in the design and implementation of solutions, participating in meetings and workshops with clients. **Required technical and professional expertise** '- Interest in working with business process analysis and technology. - Experience in Salesforce (Sales Cloud) and CRM concepts. - Ability to document processes and requirements in a clear and organized manner. - Good communication skills, proactivity and willingness to learn. - Salesforce Administrator certification (a plus) **Preferred technical and professional experience** '- Basic knowledge of Omniscript, Data Raptor and VIP. - Experience with manual testing and collaboration with QA teams. - Experience in post-implementation support and continuous improvement. IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.