As a Senior Client Manager, you will join a collaborative team of seasoned practitioners and Subject Matter Experts, managing critical Customer escalations focused on Accounting, Core Financials and Enterprise Performance Management. You will take ownership of complex Customer issues, develop resolution plans, and drive them to successful completion while ensuring a high-quality Customer Experience. You will also build trusted relationships across the org - Sales, Customer Success, Product Management - to  In addition, you will capture trends and themes across the Customer Journey and provide continuous improvement feedback in Go To Market, Product Strategy and related forums.