**Description** Salary Estimate: $87089.60 - $139380.80 / year Learn more about the benefits offered ( https://careers.hcahealthcare.com/pages/employee-benefits-and-rewards ) for this job. The estimate displayed represents the typical salary range of candidates hired. Factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have and comparison to other employees already in this role. The typical candidate is hired below midpoint of the range. **Introduction** Experience the HCA Healthcare difference where colleagues are trusted, valued members of our healthcare team. Grow your career with an organization committed to delivering respectful, compassionate care, and where the unique and intrinsic worth of each individual is recognized. Submit your application for the opportunity below:Consulting Provider Solutions SpecialistHCA Healthcare **Benefits** HCA Healthcare, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include: + Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation. + Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more. + Free counseling services and resources for emotional, physical and financial wellbeing + 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service) + Employee Stock Purchase Plan with 10% off HCA Healthcare stock + Family support through fertility and family building benefits with Progyny and adoption assistance. + Referral services for child, elder and pet care, home and auto repair, event planning and more + Consumer discounts through Abenity and Consumer Discounts + Retirement readiness, rollover assistance services and preferred banking partnerships + Education assistance (tuition, student loan, certification support, dependent scholarships) + Colleague recognition program + Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence) + Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income. Learn more about Employee Benefits (https://careers.hcahealthcare.com/pages/employee-benefits-and-rewards) **_Note: Eligibility for benefits may vary by location._** We are seeking a(an) Consulting Provider Solutions Specialist for our team to ensure that we continue to provide all patients with high quality, efficient care. Did you get into our industry for these reasons? We are an amazing team that works hard to support each other and are seeking a phenomenal addition like you who feels patient care is as meaningful as we do. We want you to apply! **Job Summary and Qualifications** The Consulting Provider Solutions Specialist serves as a Division resource and subject matter expert for implementation and support of the ambulatory electronic health record (EHR). Using a balanced combination of advanced customer service, project management, sales, leadership, training, and technology skills, the Consulting Provider Solutions Specialist role works with an integrated support team to provide workflow analysis, testing, training, implementation, support, and optimization to clinical users of ambulatory EHR technology. The role requires working closely with providers and practice personnel, but also involves working with an ecosystem of healthcare professionals. Responsibilities include assisting providers throughout the healthcare continuum from the introduction to adoption and advancing utilization of HCA ambulatory EHR technologies. Duties also include ensuring providers and practice personnel have training and instruction on how to access and effectively utilize healthcare technologies and responding to, triaging, and delivering seamless coordination for provider support needs. The Consulting Provider Solutions Specialist will maintain collaborative relationships and engage across business units to enhance the provider experience with ambulatory EHR technologies and communicate key provider technology enablers. This role is responsible for understanding the dynamic landscape of Health IT, various digital access points, and common clinical workflows. 1. Implementation/Change Management: a) Leads and independently conducts ambulatory EHR implementations for providers and practices (new start-ups and acquisitions). b) Provides Training and Second level support for dictation and voice recognition technologies. c) Plans, organizes, and independently conducts ambulatory EHR optimization efforts and actively supports and promotes system standardization, utilization, and best practices. d) Contributes as a subject-matter expert for installation and support of ambulatory EHR solutions per HCA and Division IT&S standards and guidelines. e) Promotes process changes that improve the implementation, maintenance, and support of ambulatory EHR technologies. f) Supports and assists with testing of ambulatory EHR functionality; assists in interpretation of test plans, troubleshooting, and clinical integration points. g) Works with integrated support teams to address software functionality, content, and defect resolution updates. h) Participates with peers in enterprise communities to develop and deploy best practices for physician support in the ambulatory care setting. 2. Support Requests: a) Rounds in physician practices to ensure ambulatory EHR support needs and issues are proactivelyidentified and addressed. b) Provides direct support of ambulatory EHR solutions to physician practices. c) Documents interactions with physician practices to confirm needs are met, reporting issues to other teams as needed. d) Coordinates provider and practice service requests and incident resolutions through the Division Service Desk. Reviews problem tracking databases and has the ability to track and analyze metrics. e) Conducts problem analysis, timely and accurate resolution, and root cause analysis for complex ambulatory EHR issues and requests. f) Escalates and works with enterprise subject matter experts and integrated support team resources to identify trends and manage resolution of ambulatory EHR application issues and requests. g) Analyzes and provides hands-on support for moderate to complex inquiries. Identifies and facilitates discussions with appropriate technical group or vendor to resolve the problem and coordinates as needed. h) Monitors and communicates trends and issues that may affect administration/provider relationships, regulatory compliance, and quality initiatives. i) Provides timely response and resolution to provider issues identified and reported in GrowthLink, as applicable. j) Serves as a subject-matter expert for ambulatory EHR solutions and support to the Service Desk Community. 3. Access: a) Possesses a mature understanding of system access and information protection standards and processes to offer guidance and instruction to practice personnel regarding EHR technology, related systems, and reporting access. b) Collects and routes non-standard access requests to governing teams for consideration; Provides timely feedback and outcome to physician practices. c) Promotes system security, information protection, and patient confidentiality and helps ensure compliance. d) Enhances provider utilization of HCA technologies, by offering at the elbow support, one-on-one training, and support. 4. Partnerships: a) In collaboration with integrated support teams, works with physician practices to promote and advocate tools, resources and workflows to support clinical quality initiatives, certification and regulatory requirements, and patient experience strategies. b) Works with Ambulatory Clinical Informatics team to create, introduce, and modify clinical content for the ambulatory EHR system. c) Contributes to Corporate, Division, and Market strategic planning with regard to physician product linesand ambulatory EHR technologies. d) Participates in data collection and reporting efforts, ensuring the accuracy of physician and practice data in HCA systems 1. Responsible for leading, planning, coordinating, developing, tracking and delivery of training for providers and practice personnel on ambulatory EHR technologies and supporting systems. 2. Collaborates with Central EHR Implementation and Ambulatory Clinical Informatics teams to design, develop, and implement education and training materials for the ambulatory EHR system in support of providers’ and practice staff initial and ongoing training. 3. Develops, maintains and customizes ambulatory EHR system training materials to reflect market or practice or specialty-specific needs. 4. Prepares and delivers presentations, demonstrations, train-the-trainer, and special training courses with frequency. 5. Trains in a multitude of settings and leverage existing technology to meet the needs of the audience or customer base. 6. Coordinate and executes group testing procedure training plans, conduct pilot trainings, and provide feedback to project lead to better serve our HCA business partners. 1. Partners with practice, market, division and Corporate colleagues to enable a successful physician experience and foster improved customer service interactions. 2. Effectively communicates with customers, maintaining positive body language with confidence and patience. 3. Follows up, post issue resolution, to complete customer service cycle. 4. Seeks feedback though customer interaction to identify areas of improvement. Preferred: Proficiency in clinical applications, ambulatory EHR preferred Education: College graduate or advanced course studies or related experience with 5 years previous experience in healthcare related field preferred. Certification/Licensure: N/A ITG (https://hcahealthcare.com/) transforms healthcare and gives people **healthier tomorrows** . We deliver information technology strategy, support, and solutions. ITG improve and enhance patient care and business operations. We deliver services at administrative locations, data centers, and hospitals. The facilities we support are located in 20+ states and the United Kingdom. Our team works to **move healthcare forward** . We do this by seeking, embracing, developing, and delivering technology for patient care. HCA Healthcare has been recognized as one of the World's Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses. "The great hospitals will always put the patient and the patient's family first, and the really great institutions will provide care with warmth, compassion, and dignity for the individual."- Dr. Thomas Frist, Sr. HCA Healthcare Co-Founder If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our Consulting Provider Solutions Specialist opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews. **Unlock the possibilities and apply today!** We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.