As a Consulting Engineer at Cisco, you will lead the design, implementation, and optimization of innovative technical solutions that drive customer success. You will act as a key technical advisor in both pre-sales and post-sales phases, bridging the gap between business needs and technical capabilities. This role requires deep expertise in wireless networking, customer-facing experience, and the ability to work across internal and external stakeholders.
Key Responsibilities:Lead and execute technology design, deployment, and optimization for customer projects or accounts.
Support customer integration and implementation of Cisco tools, systems, and service assurance technologies.
Translate business requirements into scalable solution architectures.
Build customer test environments to validate designs and troubleshoot issues.
Deliver technical documentation, customer portals, and knowledge transfers.
Drive customer technology transitions and influence solution architectures.
Ensure compliance with internal policies and efficiently use tools to meet organizational goals.
Serve as an individual contributor on technical engagements.
Create and review design documentation (e.g., High-Level Design, Low-Level Design, Implementation Plans).
Take ownership of project deliverables and resolve complex compatibility issues using lab environments.
Contribute to the development of digital intellectual capital (scripts, tools, automation artifacts).
Act as a focal point for problem resolution and ensure timely closure of customer issues.
Decision Making / Impact:Impact quality and effectiveness of project delivery for both individual and cross-functional teams.
Understand project scope and effectively align technical solutions with customer business goals.
Who You’ll Work With:You’ll join Cisco's Customer Experience (CX) organization, a high-performing team of technical experts focused on delivering world-class customer outcomes. We collaborate across functions and with partners to solve complex challenges and accelerate business success.
Required Qualifications:Bachelor's degree in Engineering, Computer Science, or a related field (Master’s preferred).
Strong experience in wireless networking and RF design for large enterprise environments.
Hands-on experience with Cisco wireless products including Wi-Fi 6 access points, Catalyst 9800 controllers, DNAC, ISE, DNA Spaces, and Meraki solutions.
Skilled in resolving WLAN issues, wireless fabric, and Software-Defined Access (SDA).
Proficiency in scripting and automation tools (e.g., Python), Netconf/APIs, and virtual environments (VM/container fundamentals).
Solid understanding of switching, routing, and enterprise network architectures.
Experience in presales engagements, project scoping, and leading customer accounts.
Preferred Qualifications:Experience in high-density environments and IoT deployment scenarios.
Ability to lead migration and optimization projects across multi-site enterprise networks.
Experience working as the single point of contact (SPOC) for consulting engagements.
Prior involvement in strategic initiatives and mentoring junior engineers.
Leadership & Autonomy:Operates with limited supervision and independently resolves challenges.
Provides mentorship and guidance to other engineers.
Leads initiatives and contributes to global strategies and innovation efforts.
Why Cisco:At Cisco, we don’t just connect things – we connect everything. People, processes, data, and technology. We innovate to shape the future and enable a more inclusive world. You’ll join a diverse team that values your contributions and empowers you to thrive, both professionally and personally.
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