+ At least 6+ years of overall experience working in CRM technologies, and 10+ years of overall experience + At least 3 – 5 years of dedicated work experience as a business analyst / functional consultant in implementation and management of business automation solutions within the space of CRM – Sales / Marketing / Service in any one or more of the following technologies: Salesforce.com, MS-CRM + Candidates with at least Admin certification in SFDC is a must if Sales Force candidate. Additional consultant certifications will be an advantage. If MS, then MS-CRM certification is desirable + Good process understanding of core CRM processes and associated metrics, e.g. lead-to-customer progression, omni-channel service management, etc. · Experience with requirements gathering and allied documentation (requirement specification, functional specification, User stories, as-is process, to-be process, gap analysis, user / training documentation etc.) + Knowledge of the agile implementation methodology. Certifications like CSM / CSPO will be an advantage · Excellent communication (written and oral) and interpersonal skills, ability to communicate effectively with both technical audience and business users · Experience of working in an onsite-offshore model with flexibility to adapt working hours depending on client location · Proficient in presales activities and allied documentation – presentations, collaterals, POV decks, proposal response documentation etc. Cognizant is an equal opportunity employer that embraces diversity, champions equity and values inclusion. We are dedicated to nurturing a community where everyone feels heard, accepted and welcome. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws.