Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

We are currently seeking an experienced professional to join our team in the role of Consultant Specialist.

Business: CTO Infrastructure

Principal responsibilities

Primary Responsibility is to provide L2 and L3 production support across global HSBC network infrastructure such as Route/Switch, Firewall, F5, DNS etc. network troubleshooting to deliver desired performance or break-fix. Working with variable IT teams including Incident Management during crisis and represent Connectivity.Working as part of a global team of Network Support Specialist.Work within global diverse team of engineers and vendors to provide support on a “follow the Sun” basis.Drive down infrastructure service outages and repeat failures.Ensure global standards are set and adhered to. Work with variable Connectivity platform engineering teams and Vendor to continuously improve the service.Be willing to provide on-call support on a rotational basis – which is financially rewarded. Well documentation and knowledge transformation to L1 support engineer or junior engineer.