Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

We are currently seeking an experienced professional to join our team in the role of Consultant Specialist.

Business: CTO Data Technology

Principal responsibilities

As an IT Service Owner (ITSO), you will manage the end-to-end performance and stability of assigned IT services, acting as the single point of contact. You will ensure services align with ITIL Service Lifecycle phases: Strategy, Design, Transition, Operation, and Continual Improvement.
• Ensure service stability, availability, and compliance with Key Controls.
• Monitor and enforce the effective operation of service controls.
• Collaborate with cross-functional teams to achieve service objectives.
• Drive process improvements and service enhancements.
• Maintain clear and comprehensive service documentation.
• Lead the support team to address user queries and provide ongoing support.