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If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

We are currently seeking an experienced professional to join our team in the role ofConsultant Specialist.

Business: CTO Data Technology

Principal responsibilities

Manage the end-to-end RTB process and relevant activities across all of Data Analytics systems per the prescribed HSBC and ITIL standards. Ensure high quality, accurate recording of incident information in service management tools.Own and manage Incidents, Problem records and Change management, per HSBC ITIL standards.Handling and improving Batch monitoring, issue resolution and Service requests. Work with engineering to improve the alerting and monitoring mechanism for early detection of incidents.Ensure that crisis is managed well with periodic updates to business and stakeholders. Understanding changing stakeholder expectations and fulfill them.Manage the implementation of the Disaster Recovery and roleswap of various Production systems.Monitor and report on all aspects of Production processing (Incidents, Problems, Service Level indicators etc.), using automated dashboards.Work closely with the Engineering / Product team to ensure automation of the Production processes. Promote Site Reliability Engineering culture.Adopt and follow the Agile and DevOps principles.Communicate effectively with various Business IT teams. Collaborate effectively with global members to achieve desired outcomes.Work during office hours but provide 247 on-call support out of office hours on rotation / need basis.Ensure adherence to different SLAs. Work with engineering teams to improve response times to business, improve system performance, fix repeated incidents etc.Understand monitoring tools and evolve the tooling to improve the Operations teams’ ability to proactively deal with production issues.Lead other junior members to ensure knowledge is shared and upskill the team to effectively handle and improve production processes