Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

We are currently seeking an experienced professional to join our team in the role of Consultant Specialist.

Business: CIB - GTS Technology

Principal responsibilities

The successful candidate will be responsible for managing live production services globally for supply chain finance related services / applications and accountable for support of the production services during a dedicated time zone. (e.g. Incident/batch/release management, request fulfillment, system DR).Monitor the healthiness of production systems and recover the systems as quickly as possible when incidents occur and provide on-call support on production services with the aim to recover services from outage at the earliest and avoid recurrence of same Incident.Participate in production incident / Firefight and work with different teams to analyze and trouble-shoot all kind of production system issues to recovery service.Participate in system releases and post-release incident management and reporting and communicate with business users on the system status.Document support procedures and system knowledge for knowledge management in a global scale, such as process automation, service improvements, identifying root cause and fixing production bug by collaborating with different teams across the global and Incident prevention.Work on various monitoring tools gives a solid exposure where can progress on to become a tooling SME.Responsible for the monthly service package deployment and managing local infrastructure daily operations, including OS patching, vulnerability remediation, and system maintenance.Initiate vendor engagement to discuss the monthly service package upgrade, infrastructure upgrades, and troubleshooting support.Improve the way of working, open to creative way of work, be proactive to spot issue, instead of assertive on task assignment.