Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

Job Details

Responsibilities:

Keep up to date with global daily bulletins & current issues highlights on the

intranet.

Answer telephone calls and provide information / assistance as required.

Identify customer’s transport needs / requirements.

Provide quotes / estimates including pick up time and expected delivery time to customers on demand.

Liaise with Dispatch to arrange suitable pick-up times.

Initiate / set up new accounts (provide account forms, known shipper validation forms).

For billable and non-billable shipments complete the following.

Provide best logistic solutions on job-by-job basis.

Create jobs using global systems (World Star & Bio Star).

Enter all packaging / refrigerants required into each job.

Enter “Special Instructions” into each job as required.

Assist the customer / shipper to prepare documentation (Hawb, invoice etc.).

Search & utilize best route / flight(s) for each shipment.

Tracking from job creation to delivery.

Update customers / shippers in a timely manner of delays affecting agreed

delivery time or as required.

Document all communication in job notes under the applicable note heading.

Investigate and respond to all billable service failures.

Liaise with sales department as required.

Provide LCT’s, LPT’s, best flight options, & transit times as required.

Provide the following to key accounts / customers:

Daily status reports.

Monthly KPI reports.

Any other duties assigned.

Enter new billable clinical trials into global system (Bio Star).

Complete notifications of all billable & non-billable clinical trials under our control.

Prepare & send site packs with all applicable shipping documentation and instructions for clinical trials in Bio Star under our control.

As required conduct site visits for all first-time shippers for clinical trials during their initial shipment.

Maintain site relationship with all clinical trial sites with monthly telephone calls.

Submit clinical trial quotes using global system (QDB).

Follow-up quotations supplied to customers (repeat customer only).

Any additional tasks as required by management.

Reports Directly To:
Manager – Control Tower
National Manager, Client Services

.

Requirements:

2 years operations experience or 2 years customer service experience.

GCE ‘O’ level mandatory, Tertiary education, Diploma and above preferred

Minimum Skills, Knowledge and Ability Requirements:

Keeping calm in pressure situations. Good interpersonal skills. Good telephone presence.

Excellent communication, verbal and written English. Good command of Microsoft Word, Excel and Outlook.

What Cencora offers

​Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.

Full time

Affiliated CompaniesAffiliated Companies: World Courier (Aust) Pty. Ltd

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned