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Inviting applications for the role of Consultant - ServiceNow SPM PMO

As a DT PMO Engineer (PMO Support) in client CTO Service Management Organization, you will contribute to drive Project Management Office activities for client CTO organization and drive Project Management process documentation and adoption. The individual in this role will collaborate with cross-functional teams to ensure all CTO organizations measure their project management performance to deliver on time infrastructure projects for the wider DT and business communities. The candidate will work to enhance CTO service delivery and contribute to the overall success of the organization.

Responsibilities

· Contribute to improve, document, and diffuse our CTO PMO framework leveraging GEV ServiceNow tools and CTO SharePoint site.

· Participate actively to stakeholder communication for the CTO Project management user community.

· Contribute to drive the elimination of non-standard tools and reports to enforce CTO and DT global PMO strategy.

· Collaborate with CTO PMO leader, CTO SPM Product owner, business, and functional partners in defining functionality and specifying requirements for GEV ServiceNow SPM module continuous adaptation to usage for CTO but also other leadership organizations as needed.

· Contribute to define, promote, and implement project management best practices to ensure data quality and dashboard reliability to be followed by all CTO organizations.

· Ensure GEV ServiceNow high SPM module adoption level.

· Define and implement standard work activities for project data health check to continuously fix issues and improve process and tool adoption.

· Monitor day-to-day project execution of multiple interdependent projects by working directly with global technical teams.

· Promote project risks management, scope change control, and other non-standard events control throughout the life of the project to ensure better control and adequate visibility in PMO reviews.

· Contribute to define the relevant reports and dashboards to be used in our PMO reviews at Portfolio, CTO and DT levels.

· Continuously improve reporting and workspace usage, leverage the full capabilities of ServiceNow platform and contribute to eliminate manual work out of the tool.

· Ensure quality of deliverables is verified including project documentation, leveraging the appropriate tools and matching stakeholder expectations.

Qualifications we seek in you

Minimum Qualifications

· Bachelor’s degree in computer science, Information Technology, or a related field.

· Good years of experience in IT project management.

· Strong understanding of quality and documentation management methodologies, KPI definitions, and technology trends.

Preferred Qualifications/ Skills

· Leadership: Ability to influence cross-functional teams to achieve common goals.

· Strategic Thinking: Capability to align indicator definition and measurement with broader business objectives.

· Innovation: Demonstrated passion for staying abreast of emerging technologies and applying innovative solutions to documentation and process definition.

· Results-Driven: A track record of delivering results in a timely and effective manner.

· Collaboration: Strong teamwork and collaboration skills with the ability to build positive relationships at all levels of the organization.

· Adaptability: Ability to adapt to changing priorities and navigate through ambiguity.

· Continuous Improvement: Commitment to continuous improvement and a proactive approach to identifying and implementing process enhancements.

· This is an exciting opportunity for a dynamic individual to contribute to the success of our organization by effectively managing project management support in alignment with our strategic vision.

Why join Genpact?

· Lead AI-first transformation – Build and scale AI solutions that redefine industries

· Make an impact – Drive change for global enterprises and solve business challenges that matter

· Accelerate your career—Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills

· Grow with the best – Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace

· Committed to ethical AI – Work in an environment where governance, transparency, and security are at the core of everything we build

· Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000 coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.

Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.