PRIMARY FUNCTION: The Onsite Mobility Consultant is responsible for being a positive liaison between the Client Case Managers and internal teams, Cartus consultants and the relocating employees. This position is responsible for managing the work to successful set up and support mobile employees going on assignments and international transfers. This position serves to strengthen the relationship between Cartus and the Client. This position is based in Shanghai and will sit on-site with the client’s Talent Mobility team. **MAJOR DUTIES AND RESPONSIBILITIES:** + Interacts and engages with the Client and Cartus team regarding Talent Mobility programs. Serves as the consultant resource for second tier customer escalations and exceptions. + Responsible for assignment set up within Client operating systems including but not limited to: onboarding checklist, data entry, prep offer materials, initiations, data gathering/document collection, coordination with partners, compliance. + Keeps Cartus operating systems updated with key information + Continually seeks and recommends improvements to internal operational processes as well as bring recommendations for relocation program improvements and efficiencies to Cartus Account Management for presenting to the Client. + Demonstrates knowledge of Cartus products and services + May assist with ad hoc projects associated with the Client's mobility needs. + May also provide support domestic move programs **Qualifications/Selection Criteria** + Bachelor’s degree or equivalent combination of education and experience + 3-5 years Relocation experience including direct interaction with client contact(s) is strongly preferred + Exemplary customer service skills – if internal candidate must be meeting or exceeding all performance targets in current role + Good fit with the “Client” culture + Ability to effectively present information and respond to questions from management, customers and employees + Strong relationship management and collaboration skills + Demonstrated ability to be consultative and solutions oriented as well as problem solve, make decisions and manage multiple priorities simultaneously + Ability to deal with ambiguity and resourcefulness + Basic project management skills + Strong communication, written and verbal skills + Strong adherence to process/audit compliance + Planning/organization/follow-up/flexibility + Communication across different cultures + Highly capable/capacity to grow + ATLAS functionality knowledge preferred + Ability to work proficiently in Microsoft Office products including: Outlook, Word, Excel, PowerPoint + Proficiency in Mandarin will be advantageous Cartus (https://cartus.com/en/) is leaning into its essence, **Where Mobility Meets Agility®** . With nearly 70 years in operation, Cartus is an industry leader in global talent mobility and corporate relocation services. Cartus manages all aspects of an employee’s move across 190+ countries to facilitate a smooth transition in what otherwise may be a stressful process. The company supports hundreds of corporate and government clients—including more than a third of Fortune 100 companies—with domestic and international mobility, recruitment and talent management, outsourcing, policy consulting and DEI mobility solutions, international assignment compensation and gross-up services, remote and hybrid workforce solutions, and language and intercultural solutions. Cartus is a subsidiary of Anywhere Real Estate Inc. Anywhere Real Estate Inc. (http://www.anywhere.re/)   **(NYSE: HOUS) is moving real estate to what's next.** Home to some of the most recognized brands in real estate Better Homes and Gardens® Real Estate (https://www.bhgre.com/) , Century 21® (https://www.century21.com/) , Coldwell Banker® (https://www.coldwellbanker.com/) , Coldwell Banker Commercial® (https://www.cbcworldwide.com/) , Corcoran® (https://www.corcoran.com/) , ERA® (https://www.era.com/) , and Sotheby's International Realty® (https://www.sothebysrealty.com/eng) , we fulfill our purpose to empower everyone's next move through our leading integrated services, which include franchise, brokerage, relocation, and title and settlement businesses, as well as mortgage and title insurance underwriter minority owned joint ventures. Anywhere supports nearly 1 million home sale transactions annually and our portfolio of industry-leading brands turns houses into homes in more than 118 countries and territories across the world. **At Anywhere, we are empowering everyone’s next move – your career included.** What differentiates us is our scale, expertise, network, and unique business model that positions us as a trusted advisor throughout every stage of the real estate transaction. **We pursue talent** – strategic thinkers who are eager to always find a better way, relentlessly focus on talent, obsess about growth, and achieve exceptional results. **We value our people-first culture,** which thrives on empowerment, innovation, and cross-company collaboration as we keep moving the world forward, together. Read more about our company culture and values in our annual Impact Report (https://anywhere.re/wp-content/uploads/2025/03/2024-Impact-Report.pdf) . We are proud of our award-winning culture and are consistently recognized as an employer of choice by various organizations including: + Great Place to Work + Forbes World's Best Employers + Newsweek World's Most Trustworthy Companies + Ethisphere World's Most Ethical Companies EEO Statement: EOE including disability/veteran