Job Responsibilities: + Configure, test, and deploy hardware and software to users both locally and remotely. + Diagnose and resolves problems related to the operation of PCs on the network. + Troubleshoot and repair break/fix issues. + Configure, troubleshoot and support Video Conferencing systems used for corporate broadcasts. + Provide solutions to user issues by identifying problems, researching answers, and helping to implement. + Train users in basic problem resolution and understanding of how to make efficient use of their PCs. + Respond to user requests and service issues in a timely and professional manner. + Provide support via phone using remote support software. + Create, monitor, update, and close tickets using Service Now ticketing system. + Adhere to Black Box corporate, technology and security policies at all times while performing daily functions. + Remain current on technical and operational details concerning PC products and support.