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Job Description

To support our extraordinary teams who build great products and contribute to our growth, we’re looking to hire Consultant – IT who is based out of in Chennai location reporting to Manager & the role involves,

What a typical day looks like:

Take ownership of user problems and be proactive when dealing with user issues.Monitor all alerts and report any issue that may significantly impact the business.Monitoring, analyzing, troubleshooting problems, providing code fixes and testingCreate/develop/utilize application monitoring solutions to enhance application availability and performance in productionConduct root-cause analysis as and when needed and propose a corrective action planFollow established set of processes while handling issues and for proper escalation of unresolved issues to appropriate internal teamsResponsible for reports, requests (like RFP), Maintaining the SLA (Service Level Agreement) and account payable recordsMaintain logs of all issues and ensure resolutions according to quality assurance tests for all production processes.Ensure on-time delivery of all assigned tasks – incidents, problem tickets, etc.Adhere to the defined support delivery process/guidelines like ProblemManagement, Incident Management, Change Management, SLA Compliance, Productivity, other application goals, etc.Identify and learn more about the software used/ supported by the organization.Develop/propose innovative approaches on process improvements & automation possibilitiesWork independently to be able to communicate effectively with users, and development and support teams during downtimes and when there are questions or issues to be addressedNeed to work with Shift members and ensure KPI are met within team as well as team.Need to work on automation and ticket reductionNeed to collaborate with stakeholders and ensure there is bug free system is available for end users

The experience we’re looking to add to our team:

Qualifications: Bachelor’s or Master’s in EngineeringOverall 7 to 10 years experience in production support area (L2 and L3 Support)Strong Knowledge in SQL, SSIS / SSRS.Intermediate knowledge in Dot NetData Management/ETL projectsAbility to lead the efficiency improvement ideas and provide required leadership to the team for the sameExhibit a strong sense of urgency for high severity incidentsHighly motivated and eager to be part of the Systems teamInterest in display technologyA passion for finding root cause of problems, even when process is tediousBasic ability to edit dot net scripts a plusReady to work in rotational shift and shift timings will be  7am to 4pm & 2 PM to 11pm & 10:30 PM to 7:30 AM also weekend shift (monthly once).Strong communication, presentation and writing skills

What you’ll receive for the great work you provide:

Health InsurancePaid Time Off

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Job CategoryIT

Flex pays for all costs associated with the application, interview or offer process, a candidate will not be asked for any payment related to these costs.

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