Consultant II Are you passionate about supporting academic and research institutions with digital solutions? Do you thrive in a client-facing role, are fluent in Spanish and English, and enjoy providing expert guidance? About our Team Elsevier is a global information analytics company that helps institutions and professionals progress science, advance healthcare and improve performance for the benefit of humanity. We serve the research, academic and clinical communities through the application of technology and analytics to content. In this way, we empower those communities to contribute to social progress, to enhance human well- being and to share and expand the breadth of human knowledge. About the role Our Consulting Services department supports over 500 academic institutions through the initial onboarding of Digital Commons and provide ongoing customer support and training to help our customers maximize the use and benefits of our products/services. As a Consultant II, you will be a key point of contact for clients, providing expert support in launching, managing, and optimizing digital repositories and publications, with a focus on Spanish-speaking clients and markets. Based remotely, you will deliver support during local business hours in fluent Spanish and English, fostering long-term client success and satisfaction.   This role is ideal for a motivated professional seeking to grow within higher education scholarship and digital content management. Digital Commons (http://www.elsevier.com/products/digital-commons)  is the leading hosted repository platform for the publication and dissemination of scholarly work which allows faculty, researchers, healthcare practitioners, and students to publish, manage and showcase their work while providing detailed analytics showing the impact of their work in the research community.  For more information on  Digital Commons  please visit:  https://www.elsevier.com/products/digital-commons (https://www.bepress.com/) . Responsibilities + Welcoming new clients aboard, and guiding them with building Digital Commons repositories and publications to their specifications + Collaborating with university faculty and librarians to launch new projects in their repositories, guide them in best practices for publishing, and troubleshoot unusual problems. + Forging strong professional relationships with our clients and providing timely advice on issues affecting digital libraries and academic publishing + Training clients (usually remotely) to help them use and customize our templated systems + Work ing closely with managers and senior team members to address client needs, troubleshoot technical issues, and implement system improvements + Assist ing with documentation, system testing, and feedback to enhance our services + Support ing clients in multiple languages, creating relevant documentation and communications as needed + Contribut ing to team knowledge sharing and best practice development, working in a collaborative, matrixed environment, pr oviding feedback to help streamlin e or ex pand our services as our growing business requires . + Maintain ing adherence to departmental protocols, policies, and project timelines Requirements + Fluent in Spanish and English, with excellent written, verbal, and comprehension skills in both languages + Bachelor's degree or higher highly preferred + Experience in a customer-facing role + Strong proficiency in MS Word, Excel, PowerPoint, basic HTML/CSS, and XML familiarity + Ability to troubleshoot technical issues and work collaboratively across departments + Highly organized, proactive, and able to manage multiple priorities in a remote environment + Familiarity with academic publishing, library sciences, and university culture are BIG pluses + Willingness to travel when needed, for client visits or training W ork in a way that works for you We promote a healthy work/life balance across the organisation . We offer an appealing working prospect for our people. With numerous Wellbeing initiatives, Paid Parental leaves, Volunteering leaves, we will help you meet your immediate responsibilities and your long-term goals. Working for you We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer: + Flexible working arrangements + Access to learning and development resources About Us A global leader in information and analytics, we help advance science and healthcare to advance human progress.  Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world’s grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world.   Join Us Are you ready to help us progress science and health? Our technology leads to innovation, so join a forward-thinking digital business that is tackling world-scale challenges and align your ambitions with our passion for driving global knowledge-sharing. ----------------------------------------------------------------------- We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120. Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here . Please read our Candidate Privacy Policy . We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. USA Job Seekers: EEO Know Your Rights . RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive. Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions. Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.