Apple Infrastructure and macOS Support  
The Apple Infrastructure and macOS team is a 3rd level team that is a highly skilled group of technicians who provide end-to-end support for Mac devices for customer. they work closely with macOS 2nd level team to handle complex issues that require advanced troubleshooting skills and expertise. In addition to solving issues, they also provide root cause analysis for incidents in the environment, helping to identify and mitigate potential issues before they become problems. The team is also responsible for stewarding the Macs deployed to the environment ensuring they are properly configured, secured, and maintained using Jamf mobile device management (MDM). They work closely with other teams to ensure that Macs integrate smoothly into customer’s Infrastructure environment. 
 Responsibilities of 3rd level Apple Infrastructure and macOS support macOS System Administration: Take charge of configuring, deploying, and managing macOS-based systems across the organization. Implement and maintain security protocols, software updates, and system configurations to ensure optimal performance and protection against vulnerabilities. Technical Support: Provide advanced technical support to end-users, addressing complex macOS-related issues and inquiries. Act as a point of escalation for Level 1 and Level 2 support teams, resolving critical incidents promptly and effectively. Apple Device Management: Utilize MDM (Mobile Device Management) specifically Jamf tools to manage a fleet of macOS devices. Ensure devices are correctly provisioned, updated, and comply with organizational policies and security standards. This includes overseeing / managing Apple Business Manager to ensure procured hardware is added and release when devices reach end of life and need to be recycled / sold.  Scripting and Automation: Develop and maintain scripts and automation tools to streamline macOS deployment and management processes, optimizing productivity and reducing manual intervention. Troubleshooting and Issue Resolution: Diagnose and resolve complex technical issues related to macOS systems, applications, and network connectivity. Conduct root cause analysis to prevent recurrence and enhance system performance. Security and Compliance: Implementing and enforce security best practices, ensuring macOS systems and devices meet industry standards and organizational security policies. Disclaimer 
HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to secure@hcltech.com for investigation.
 
Compensation and Benefits
A candidate’s pay within the range will depend on their work location, skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.