Company Description

Insightsoftware is a growing, dynamic software company that helps businesses achieve greater levels of financial intelligence across their organization with our world-class financial reporting solutions. At Insightsoftware, you will learn and grow in a fast-paced, supportive environment that will take your career to the next level. We are looking for future Insighters who can demonstrate teamwork, results orientation, a growth mindset, disciplined execution, and a winning attitude to join our growing team.

Job Description

Technical Consultant

Position Overview

We are seeking a skilled Installation Technical to join our client-facing team. This role requires a technical professional who specializes in software implementation and system deployment while ensuring seamless client onboarding experiences. The ideal candidate will combine strong SQL expertise with exceptional troubleshooting abilities and excellent English communication skills to deliver successful installations and client satisfaction.

Key Responsibilities

Installation Planning & Execution

Lead end-to-end software installation and deployment projects for client environmentsConduct pre-installation assessments to evaluate client infrastructure and system requirementsDevelop detailed installation plans and timelines tailored to client specificationsExecute software installations, configurations, and system integrationsPerform post-installation testing and validation to ensure optimal system performance

Client Onboarding & Support

Serve as the primary technical point of contact during the installation processGuide clients through installation prerequisites and preparation activitiesProvide technical support and troubleshooting during deployment phasesConduct system handover sessions and knowledge transfer to client teamsManage installation-related escalations and ensure timely issue resolution

Configuration & Optimization

Configure database connections and data migration processes during installationsWrite and execute SQL scripts for system setup, data import, and configurationTroubleshoot installation issues and performance problemsValidate data integrity and system functionality post-installation

System Integration & Testing

Integrate installed software with existing client systemsConduct comprehensive system testing to verify installation successTroubleshoot integration issues and compatibility problemsValidate system functionality against client requirements and specificationsDocument installation procedures and create system configuration records

 

Communication & Documentation

Communicate installation processes in clear, understandable language for client stakeholdersMaintain regular communication with clients regarding installation progress and milestones

Provide post-installation support and guidance during system adoption phases

Qualifications

Technical Skills

Advanced proficiency in SQL scripting and troubleshooting primarily with regards financial dataStrong experience with relational database queriesProven troubleshooting and debugging skills for installation-related issuesExperience with software deployment, system integration, and configuration management

Communication & Interpersonal Skills

Excellent written and verbal communication skills in EnglishAbility to explain complex technical concepts to diverse audiencesStrong presentation and facilitation skillsActive listening skills and ability to understand client needsProfessional demeanour suitable for executive-level interactions

Experience & Education

Bachelor's degree in Computer Science, Information Technology, or related technical field3+ years of experience in software installation, deployment, or implementation rolesDemonstrated experience in client-facing technical positions with installation focusExperience working with enterprise-level software installations and complex system deployments

Preferred Qualifications

Experience with cloud platforms and software installationsPrevious experience in enterprise software implementation or system deploymentTechnical certifications in relevant installation technologies or platformsExperience with installation automation tools and deployment pipelines

 

Key Competencies

Installation Expertise: Deep understanding of software deployment processes and system configurationProblem-Solving: Ability to diagnose and resolve complex installation and integration challengesClient Focus: Commitment to ensuring successful installations and smooth client onboarding experiencesAdaptability: Flexibility to work with diverse software platforms and varying client environmentsProject Management: Ability to manage multiple installation projects and coordinate with various stakeholders

 

Additional Information

All your information will be kept confidential according to EEO guidelines.

** At this time insightsoftware is not able to offer sponsorship to candidates who are not eligible to work in the country where the position is located. **

insightsoftware About Us: Hear From Our Team - InsightSoftware (wistia.com)

 

** At this time insightsoftware is not able to offer sponsorship to candidates who are not eligible to work in the country where the position is located. **

insightsoftware About Us: Hear From Our Team - InsightSoftware (wistia.com)

Background checks are required for employment with insightsoftware, where permitted by country, state/province.

At insightsoftware, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We are proud to be an equal opportunity workplace.