Company Description

Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.

Job Description

To fulfil all service requests raised by stakeholders (internal and external) efficiently within turnaround times and laid down procedures and against world class standards, ensuring legislative compliance, a positive client experience, client satisfaction, minimised risk and losses to SBG.

Qualifications

Type of Qualification: Diploma
Field of Study: Business Commerce

Experience Required
Service Management
Operations
3-4 years
Client relationship experience, resolving client services issues, with demonstrated ability to interact across multiple internal stakeholders

3-4 years
Experience in General client services and / or support capability with proficient technical experience.

Additional Information

Behavioural Competencies:

Developing ExpertiseDocumenting FactsEmbracing ChangeExamining InformationInteracting with PeopleInterpreting DataMaking DecisionsManaging TasksProducing OutputResolving ConflictThinking PositivelyUpholding Standards

Technical Competencies:

Active ListeningClient Relationship ManagementClient ServicingCoaching and Mentoring Operational PracticesCollaborationContinuous ImprovementCreative Problem SolvingQuery Resolution