Company Description

Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.

Job Description

To take demand from Personal and Prestige banking customers for any banking matters ranging from product questions to customer account activities as well as any other service requests. Form an accurate assessment and understanding of the demands in order to act on it in a one-and-done manner that consistently delivers what matters to the customer within product, segment and legislative (e.g., FAIS) parameters.

QualificationsCompleted MatricFinance/Commerce qualification which is FAIS accreditedNQF 5 RE5

Experience

5-7 years - Previous experience in the Banking and Sales experience in the relevant industry.  Knowledge of Consumer products required for understanding the context of stated client demands. Knowledge of the procedures and the interdependencies of the various functions performed in Branch.  Sales and service experience. Dealing with clients on the field and generating leads. 

Additional Information

Behavioural Competencies

Adopting Practical ApproachesArticulating InformationChallenging IdeasConvincing PeopleExploring Possibilities

Technical Competencies

Application & Submission Verification (Consumer Banking)Banking Process & ProceduresClient Acceptance & ReviewCustomer Understanding (Consumer Banking)Processing