We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What you'll be doing

You’ll be joining CIBC’s Capital Markets team, specifically within the Alternate Solutions Group. You’ll be at the heart of CIBC’s integrated set of touchless banking services focused on building deep and loyal relationships with digital-savvy, value-conscious consumers. Within a team of senior team members, you’ll broaden your technical skills and help build the bank of the future working in an agile and modular approach to strategy and technology supporting and maintaining the test environment infrastructure for ASG. The Consultant, Infrastructure Management is responsible for providing subject matter expertise to design, implement, and support infrastructure and configuration management for Test environment and incident processes. The role works on resolving technical issues by setting up troubleshooting bridges, creating change requests for test environment deployment on Service Now tool, providing technical guidance related to deployment, environment and application config, infrastructure on incident resolution to ASG project teams during the design, build and test phase of projects and initiatives. The Consultant, Infrastructure Management resolves technical issues to determine root causes, recommending solutions with the general guidance from the test director and development team. This role also coordinates and provide support during various BAU planned activities related to operating system/application upgrades and certificate renewals.

At CIBC we enable the work environment most optimal for you to thrive in your role. You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 2-3 day per week on-site, while other days will be remote.

How you'll succeed

QA Infrastructure management : Perform and coordinate infrastructure upgrades, set up troubleshooting bridges if QA environments are impacted by internal or external issues to recovery, co-ordination certificate installation, document the QA environment infrastructure inventory for test environments, manage the allocation of those environments for ASG projects, creating change requests for deployments in all test environments on Service Now tool. Lead the maintenance and management design and development of cost-effective and innovative solutions. Systems Implementation: Understand and participate the technical design, and integration of cross functional, multi-platform application systems. Oversee test environment operational activities, including incident management (notification/communication, resolution, root cause determination), change management, certificate management, deviation management, risk management and knowledge management.Planning and Coordination: Effectively interact with internal Finance stakeholders, end users, business analysts, and technical resources to gather information related to incident assigned and prepare root cause analysis for test environment issues. Effectively coordinating over troubleshooting bridge and sending notifications to all impacted stakeholders timely.

Who you are

You can demonstrate experience in: at least 3-4 years working with Linux/Unix operating system, incident management, change management. Ideally, you have experience in Certificate management, Azure cloud, , Dynatrace for monitoring (or equivalent monitoring technology) , Software Development Life Cycle (SDLC) methodologies (Waterfall, Hybrid and Agile). You’re familiar with using Agile tools like Jira for story management , confluence for knowledge management and Service Now for Change managementYou embrace and advocate change. You'll continuously evolve your thinking and the way you work in order to deliver your best.Your influence makes a difference. You know that relationships and networks are essential to success. You inspire outcomes by sharing your expertise.You’re digitally savvy. You seek out innovative solutions and embrace evolving technologies. You can easily adapt to new tools and trends.You're motivated by collective success. You know that teamwork can transform a good idea into a great one. You know that an inclusive team that enjoys working together can bring a vision to life.Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com

You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Toronto-81 Bay, 16th Floor

Employment Type

Regular

Weekly Hours

37.5

Skills

Configuration Management (CM), Decision Making, Infrastructure Management (IM), Personal Initiative, Planning Operations, Problem Management, Technical Issues, Test Environments