Company Description

Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.

Job Description

Provides dedicated support to the branch network on Home Loan products by delivering product updates, training, criteria changes, and acquisition tactics. The role is accountable for driving Home Loan sales through the branch channel, while providing relationship management, coordination, and technical expertise to internal channels (e.g., Universal Bankers and Private Bankers). This includes monitoring performance, ensuring service excellence, and equipping internal teams with the knowledge and skills required to achieve sales targets and deliver a superior client experience.

QualificationsDiploma (NQF 6) in Business, Commerce, Banking or a related field

Required Experience:

3-4 years’ proven experience in a banking and sales environment, with exposure to Home Loans or Secured LendingDemonstrated track record in driving acquisition, sales performance and client engagement within branch or private banking channelsExperience in training, coaching or upskilling financial services staff, for example branch consultants or private bankersKnowledge of Home Loan processes, credit assessment and risk management frameworksFamiliarity with product-related systems and operational compliance standards within banking 

Additional Information

Behavioural Competencies:

Adopting Practical ApproachesArticulating Information & Documenting FactsConvincing PeopleInteracting with People & Establishing RapportEmbracing ChangeSeizing Opportunities

Technical Competencies:

Banking Process & ProceduresCustomer Acceptance & Review (Consumer Banking)Customer Understanding ( Consumer Banking)Financial Systems AdministrationProduct Related Systems (Consumer Banking)Risk Identification