Company Description

Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.

Job Description

To act as point of contact for customer first-call resolutions, across all personal products, and negotiate payment arrangements in such a manner as to retain, educate and rehabilitate customers.

Qualifications

Type of Qualification: Matric and NQF level 5 and above
Field of Study: Banking

Experience Required
Credit Risk – BCB
Risk & Corporate Affairs
3-4 years
Inbound and Outbound contact centre experience – early, late and legal collections in Cheque, Loan and Card collections. 

Additional Information

Behavioural Competencies:

Adopting Practical ApproachesArticulating InformationEstablishing RapportExploring PossibilitiesFollowing ProceduresInterpreting DataShowing ComposureTaking Action

Technical Competencies:

Active ListeningContact Centre Customer Relationship ManagementNegotiation SkillsQuery ResolutionTelephone Caller HandlingVerbal Communication

Please note: All our recruitment processes comply with the applicable local laws and regulations.

We will never ask for money or any form of payment as part of our recruitment process. If you experience this, please contact our Fraud line on +27 800222050 or [email protected]