POSITION SUMMARY:

The Connectivity & Informatics Solutions Consultant will be responsible for building and driving the connectivity strategy in the region along with providing technical support for our IT Applications, Middleware / LIS, connectivity infrastructure and analytical products. In addition, providing product support to customers requiring assistance on assays and instrumentation, software & hardware components sold and distributed by Cepheid present in National Healthcare Providers and private healthcare facilities.

ESSENTIAL JOB RESPONSIBILITIES:

Build a Connectivity Strategy for the Country in line with the Country’s strategic priorities and with Cepheid’s available Connectivity solution offeringsMaintain solid knowledge about international & national/regional guidelines, health economic studies & protocols’ developments in the healthcare services anticipating potential negative and positive impacts on the business to ensure all studies and material is provided to and understood by hospital stakeholdersBuild a relationship, Negotiate & Liaise with Key Stakeholders from MOH, Private/Institutional Healthcare Provider Technical departments to align on a Connectivity solution rollout PlanMaintain Strong knowledge of active & upcoming Middleware / LIS solutionsWork with LIS Middleware Providers to develop collaborative relationships to ensure Cepheid connection success and problems are resolved quickly. Partner with Development teams, customer IT specialists, governance staff and become a subject matter expert in Cepheid’s solutions for connectivityInvestigate and resolve customer connectivity, instrument, software complaints within KSA and wider MENA region as per needConduct data analysis and Hardware/Software troubleshooting, understanding customer sample collection processing and laboratory practicesProvide direct reactive support to end users to solve complex connectivity problems – primarily remote, via email, phone or with remote desktop support where available, going on site when required.Troubleshoot and resolve advanced network connectivity issues, applying a deep understanding of Cepheid GX security guidelines, network policies and Windows operating systems requirements.Conduct advanced ASTM/HL7/POCT1A data analysis to troubleshoot and resolve LIS data transmission issues and applying a deep understanding of underlying Cepheid LIS communication protocolsDocument complaints and resulting investigations in the complaint management systemConduct Periodic Field visits to Customer sites to engage and resolve pending complaints and provide training if necessaryMaintain product knowledge and support continuous improvement effortsAdhere to Quality Management System proceduresPerforms additional tasks as per business needs

TRAINING RESPONSIBILITIES: (REQUIRED)

Complete all assigned and required training satisfactorily and on time

MINIMUM REQUIREMENTS:

Education and Experience (in years):

Bachelors Degree or B.S diploma (equivalent) in Biomedical engineering / electronics / IT with +7 years of relevant experience in clinical laboratory instrumentation, systems with a solid IT & Bio-informatics background, possibly gained in healthcare setting with a solid understanding of the needs of IT in a healthcare contextKnowledge & Hands-on Experience in LIS and IT Connectivity solutionsKnowledge in the local policies, guidelines for quality & CAP/CBAHI accreditationsHands-on experience with lab automation systemsResults driven and self-motivated with a demonstrated ability to achieve measurable goals

Knowledge and skills:

Fluent in English & Arabic (written and oral) is required.Customer oriented – understands customer expectations and empathizes with customer & patient needTechnical Support or IT Connectivity Experience in one or more of the following preferred:Experience in troubleshooting Laboratory analytical diagnostic equipment, medical devices and softwareIn-Depth knowledge of the Lab Process, LIS interface configurations and LIS/DM integrations complexity.Familiarity w Experienced with communication protocols, specifically knowledge in the healthcare standards (ASTM/HL7/POCT1A)Understands from laboratory pre-analytic systems to middleware interfacing.Strong understanding of network infrastructure and hardware, including access control systems, VPN's, VLAN's, routing configuration, wireless access points, firewall, routers, switches and controllers.Extensive knowledge of Windows Operating System, and in particular configuration of components with impact on networking. Capable to detect and troubleshoot network problems via command line and Event ViewerExperience in SalesForce.com (or similar CRM System) a plusKnowledge and use of commercial computer application packages (MS Office)Able to follow complex procedures and processesExcellent written and verbal communication skillsCurious & self-motivated with ability to learn a complex technology platform quicklyProactively analyzes complex problems, draw conclusions and propose precise action plansWorks independently in a structured manner with the ability to prioritize critical tasksBuilds collaborative work relationships with different teams, including Field Service, Sales, Marketing and Quality.

Thrives in a dynamic and fast-paced environment

Other:

Available to work flexibly as and when necessary30% Travel within KSA region at customer sites and regionally within the MENA regionAbility to travel to France, UAE or other countries as needed for trainings or workshopsvOnsite

Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

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