**Job Description** **Hybrid:** This position does not require an employee to be on a full-time basis. Only 3 times per week (Tuesday - Thursday). It will not be only at GM in Sao Caetano do Sul, but also at our suppliers in Sao Paulo. **Role:** This position is responsible for sales and loyalty strategy based on a subscription business model. Will lead Connected Services sales in both Call Centers being responsible for designing and executing sales strategy, processes and commercial policies. Will work jointly with GM´s CX Team to provide the best commercial customer journey, being responsible for increasing subscription paying member base. **What You'll Do (Responsibilities)** + Responsible for the sales channels: Contact Center & Digital Platforms for sales. + Responsible for achieving the business KPIs: Contact Center convertion rate, a high amount of credit card captures, a high customer retention, a low churn and a long permanence of the paid subscribers. + Set the daily goals for call center sales teams (Inbound, Outbound, Remarkerting and loyalty teams) Collect and analyze call center statistics (sales, conversion rates, advisors individuals objective etc.) in order to identify business opportunites and action plans to improve the business performance + Ensuring an efficient capacity plan to maximize the productivity of resources at contact center with the help of the workforce management team + Designing a commercial training for contact center advisor \#LI-LL1 **Additional Job Description** **Your Skills & Abilities (Required Qualifications)** + Bachelor Degreed in Industrial engineering, Production Engineering, Business Administration or correlated areas with strength in mathematical analysis + Proficiency in MS Office + Experience managing budget + Strong ability to analyze and manage KPIs + Professional with outstanding commercial skills and good experience meeting sales targets + Excellent organizational and leadership skills with problem solving skills + Be positive, patient, resilient and self-motivated + Notable communication and interpersonal skills **What Can Give You A Competitive Edge (Preference Qualifications)** + Intermediate English & Spanish + Experience in sales operations through contact center will be a plus / advantage + Experience in subscription business model will be a plus / advantage \#LI-LL1 **About GM** Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all. **Why Join Us** We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team. **Non-Discrimination and Equal Employment Opportunities** General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers. We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire (https://search-careers.gm.com/en/how-we-hire) . **Accommodations** General Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email (Careers.Accommodations@GM.com) us or call us at 800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying. We are leading the change to make our world better, safer and more equitable for all through our actions and how we behave. Learn more about: **Our Company (https://search-careers.gm.com/en/working-at-gm/)** **Our Culture** **How we hire​​​​​​​ (https://search-careers.gm.com/en/how-we-hire/)** Our diverse team of employees bring their collective passion for engineering, technology and design to deliver on our vision of a world with Zero Crashes, Zero Emissions and Zero Congestion. We are looking for adventure-seekers and imaginative thought leaders to help us transform mobility. Explore our global locations (https://search-careers.gm.com/en/locations/) The policy of General Motors is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. Additionally, General Motors is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us at Careers.Accommodations@GM.com .In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.